Toll Systems & Operations Project Manager

Location: Boston, MA, United States; Hybrid

A career in transportation is more than bridges, roads, and rail. As we plan, design, and manage projects that move people and goods from Point A to Point B, we create connections that transform our communities. Every airport, road, bridge, port, or transit project is an opportunity to make communities safer, cleaner, and more resilient. Together, we’re making an impact around the world. 

If you’re looking for a career that moves, join our team of professionals who are passionate about the future of transportation.

We create the connections that get people and goods moving—whether by car, bus, train, plane, or their own two feet. Working within the context of the communities we serve, we provide planning, engineering, and infrastructure management services that fit the needs of our clients and improve the overall transportation experience. Join our team and help us keep communities connected.

Stantec is seeking a Tolls Systems & Operations Project Manager with a minimum of 15 years of experience to join our team. The overall responsibilities will involve providing project management and technical consulting services for electronic toll collection to various tolling and transportation agencies across the United States. Key activities will include strategic project planning, project development, vendor procurement for tolling systems, implementation oversight, performance monitoring, operations management, and research on innovative roadside and back-office electronic tolling solutions,

Additional responsibilities will encompass business development, client outreach, proposal preparation, thought leadership, representation in the tolling industry, advocacy, and various marketing and business development activities.

Qualified candidates should have substantial experience in project management and technical consulting services related to the planning, design, procurement, implementation, operations, and maintenance of both roadside and back office tolling systems. Additionally, experience in managing client relationships is essential. Some work assignments may involve traveling approximately 25-30% of the time.

Summary of essential job functions

• Manage toll technology and operations consulting services contracts for public toll agencies. 
• Manage the design, development, integration, testing, and operations of electronic tolling systems.
• Manage any design, operational, and maintenance issues with tolling vendors.
• Conduct risk and issue assessment, tracking, and mitigation on tolling projects.
• Provide subject matter expertise on tolling systems/technologies and recommend solutions. 
• Support continuous improvement for tolling systems through process enhancements and automation, and the use of innovation and emerging technologies such as Artificial Intelligence. 
• Conduct analyses of business and customer needs, document requirements and processes, develop reporting, analytic and information solutions, financial analysis, auditing, and budgeting. 
• Track and resolve issues that arise during back office and roadside toll system implementations including issues related to schedule, functionality, performance, requirements, coordination with other tolling systems, coordination with tolling vendors, and coordination with third-party service providers.
• Manage testing, validation and operational oversight of toll collection technologies, verifying conformances with Key Performance Indicators, performance requirements and client expectations.
• Manage the development of Request for Proposals for electronic tolling systems and services.
• Establish and maintain effective written and verbal communications with client staff, toll vendors, other consultants and direct reports to ensure project success. 
• Ensure that all plans, documents and deliverables provided by tolling vendors meet project requirements and industry best practices.
• Perform marketing and business development activities including client relationship management, client outreach, proposal preparation, thought leadership, toll industry advocacy and representation

About the Organization