Software Engineer, ConnectDirect

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Perform deploy and operate work that pertains to Connect Direct and Sterling File Gateway operations (as specifically allocated by line management from time to time in order to achieve optimal workload distribution amongst job holders.)

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Information Studies

• IBM Connect Direct and Sterling File Gateway Certification
• Networking
• MCSE or equivalent
• Unix Fundamentals
•  ITIL v3 Foundation

Experience Required
Software Engineering
Technology

• 3-4 years’ experience in use and administration of mainframe operating systems and multiplatform communications, messaging, file transfers, monitoring and diagnostics tools and protocols (e.g.  Connect Direct, Sterling File Gateway, Mainframe, Unix, Windows Server and  Networks   etc.).
• Good understanding of the current state of IT Infrastructure, specifically pertaining to file and data transfer for banking applications hosted on mutiplatform enviroments.
• Good understanding of Unix networking as well as good troubleshooting skills
• Perform and monitor day to day scheduled and ad hoc (as per task requests) inter-multiplatform file transfers utilising Connect Direct and Sterling File Gateway and associated tools infrastructure.
• Perform deployment work for projects on demand and in accordance with project schedules.
• Perform day to day application and user administration and other application specific maintenance. In terms of user administration, ensure that user access and related permissions are managed in accordance with the user access management regime.
• Deploy application patches, refreshes, and upgrades in accordance with related deployment and release schedules.
• Maintain backups of the operational application to enable restore in cause of disaster recovery in accordance with the backup and restore regime.
• Perform DR exercises as directed by the BCM regime.
• Resolve incidents and problems and escalate 3rd level support requirements to 3rd party support contractor(s) and coordinate support provision. Service restore shall satisfy service level agreements.
• Maintain run books for Connect Direct and Sterling File Gateway operations utilising deployment- and maintenance guides directives originating from Products & Services.
• Interact with Products & Services to optimise and maintain Connect Direct and Sterling File Gateway infrastructure and operations service levels at a level that fully endorse GTO’s service level agreements with its customers.
• Support Operational Controls processes (Audits, Risk and DR& BCM governance, business processes improvements, performance management, and finance and business management), supply requested information and implement corrective actions as applicable.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information

Technical Competencies:

• File transfer success rate
• SLA performance score(s) – (MTTR, MTBF)
• Risk and DR & BCM score(s)
• Audit score(s)
• Customer satisfaction score(s)