Operations Engineering Manager

About the role 

As an Operations Engineering Lead, you will play a key role in growing, managing, and maturing the SRE and DevOps team which is responsible for designing, implementing, managing, and maintaining cloud infrastructure.  You will be responsible for ensuring systems are secure, highly available, fault tolerant, and scale to meet business needs.  

Work may include documenting new standard operating procedures, ensuring vendor recommended security baseline configurations are implemented, designing repeatable deployment patterns, performing disaster recovery testing, performing chaos testing, configuring new integrations, implementing new technologies, patching applications and operating systems, performing upgrades and other maintenance tasks, establishing integrations, documenting the as-built architecture, establishing monitoring and logging, and participating in investigations and service restorations. 

What You’ll Do

• Lead, mentor, and support SRE and DevOps team members in achieving their career goals and improving their skills.
• Work alongside DevOps and SRE personnel to enhance system performance and reliability. Design, implement, and maintain cloud infrastructure across various environments (non-production and production).
• Ensure resilient and robust designs are implemented and maintained.
• Drive continuous improvement while maintaining multiple environments.
• Ensure systems meet performance expectations.Engage in proactive risk management and incident response planning.
• Develop or utilize automation to streamline repeatable tasks.
• Contribute to the creation and dissemination of knowledge about the designs within the company.

Qualifications

• Experience managing and leading teams.
• Experience performing the functions of a Site Reliability Engineer (SRE).
• Extensive experience with deploying and administering Kubernetes in an enterprise environment.
• Extensive experience developing and utilizing Terraform to deploy and update environments through infrastructure as code (IaC).
• Extensive experience with deploying and administering Linux systems in an enterprise environment.
• Extensive experience deploying and administering enterprise solutions in AWS. 
• Experience implementing, intergrading, and  supporting identity and access management (IAM) technologies.
• Experience implementing, integrating, and supporting services within a CI/CD pipeline environment.
• Experience with all aspects of network infrastructure.
• Experience with deploying and administering Cloudflare products (access, tunnels, waf)
• Solid understanding of reliability engineering principles and a commitment to continuous improvement.
• Experience writing scripts, leveraging automation, and creating infrastructure as code to streamline processes.
• Strong analytical skills focused on service availability with curiosity and thoroughness in problem-solving.
• Ability to navigate ambiguity, bring clarity to complex situations, and collaborate effectively with various stakeholders.
• Excellent communication and collaboration skills.