Principal Product Designer, Families

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

We are looking for a Principal Product Designer to join our growing Families design team, which sits within our Financial Products vertical. The Financial Products team is committed to bringing financial freedom to all our customers. We focus on the core of Cash App’s mission—redefining the world’s relationship with money. We pride ourselves in rethinking established paradigms and bringing creative solutions into existence in the financial space.

The Families charter is to design simple, useful, and delightful experiences that maximize trust and expand access to Teens, Families. This role demands a dynamic balance: diving into hands-on design for a variety of practical projects— ensuring trust and safety for teens on our platform, creating an industry defining banking offering for teens, and growing our audience. 

Product Designers at Cash App take a product, feature, or experience from ideation to production. This includes vision setting, designing solutions, prototyping, bringing along cross-functional teams, overseeing implementation, and collaborating with other designers, researchers, product managers, analysts, and engineers.

In this role, you will: 

• Be accountable for the craft of the experiences and interfaces that our customers interact with 
• Promote an inclusive environment for creativity and growth, and facilitate connections across teams and disciplines 
• Play a role across the organization and make strategic design decisions as a partner to Business, Product and Eng and be a voice for leveraging design across the organization 
• Bring comfort and expertise in technical environments, including knowledge of the mobile client-side development process
• Be an influential voice at the leadership level alongside peers in Product, Engineering, Data Science and Customer Insights
• Actively contribute to Design team culture and take ownership for Inclusion & Diversity efforts

Qualifications

We’re looking for someone who has:

• Experience mentoring other designers, providing feedback and coaching work
• A passion for turning complex problems into simple and engaging solutions
• An innate understanding of the end-to-end design process - from identifying customer needs and pain points to delivering exceptional customer experiences
• Establish a design voice in critique settings to help support team members 
• The ability to apply consumer insights and metrics to inform design decisions and influence the product roadmap
• Comfort with an iterative design process that includes solisticing and acting on feedback
• Strong systems thinker with the ability to connect the dots across the entire customer journey
• Experience in designing for multiple platforms, including mobile (both iOS and Android) and web
• Collaborate effectively with cross-functional stakeholders to influence outcomes 
• Know how to interpret data and informed design decisions based on both qualitative and quantitative insights
• Lead with the voice of the customer and have a deep understanding of human centered design principles
• Ability to bring ideas to life in prototypes to enhance the customer story
• Previous work experience in a consumer-focused tech organization
• An active influencer with strong business acumen to help demonstrate the value of design

Please submit a deck or portfolio of work with your application that showcases your design process from exploratory stages through execution. If your portfolio site requires a password, please provide us with it in your application or on your resume. Thank you!

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $228,700 - USD $343,100
Zone B: USD $228,700 - USD $343,100
Zone C: USD $228,700 - USD $343,100
Zone D: USD $228,700 - USD $343,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Because the material duties of this role involve direct or indirect access to sensitive personal or financial data, a criminal background check is required following a contingent offer of employment.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.