Engineering Manager, Trust Mobile

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Trust Mobile team is responsible for the mobile experiences within our Point of Sale applications that help Sellers to establish their identity and support them as issues arise. This spans features across authentication (sign-in and multi-factor), onboarding (Know Your Customer), account security, support, and help live messaging across the Square ecosystem of products.

As the Engineering Manager for Trust Mobile, you will work closely with multiple product, design, and engineering partner teams to lead the team in designing, building, and shipping new Point of Sale ecosystem features which enable our Sellers to onboard, grow their business, and get help fast when they need it most. 

You will:

• Coach, guide, and inspire the iOS and Android engineers responsible for the Trust Mobile flows and components
• Nurture and ensure a high level of engineering quality through well-structured client APIs, reusable components, and well-tested, maintainable software
• ​​Hold yourself and your team accountable to the standards of engineering that enables our customers to trust us with their sensitive data
• Make decisions with direct bearing on the course and success of the product, in consultation with your engineers and close collaboration with design and product management partners
• Partner with product owners to define and evangelize engineering and product strategies that will influence the direction of Square’s trust platform
• Collaborate closely with partner engineering managers to drive collaborative prioritization, technical design reviews, and high-quality technical execution

Qualifications

You have:

• 3+ years of experience managing native mobile engineering teams
• 5+ years software development experience, ideally including hands-on mobile development before coming into management
• Excellent communication skills and ability to partner with cross functional teams.
• Experience designing, delivering, and guiding critical mobile features and capabilities at scale
• Strong understanding of the fundamentals of delivering successful software in a complex organizational environment
• Passion for native mobile iOS or Android development and delivering high quality delightful mobile experiences which look and feel amazing to use

Technologies we use and teach:

• Kotlin and Swift for development, leveraging Square’s modern open source library, Workflow
• Unit, Snapshot, and Integration Tests
• Workflow, Blueprint, OkHttp and all of Square’s open source stack
• Protocol buffers for network transport
• Gradle for our build environment

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $207,900 - USD $311,900
Zone B: USD $197,500 - USD $296,300
Zone C: USD $187,100 - USD $280,700
Zone D: USD $176,700 - USD $265,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.