Sprout Social

Senior Site Reliability Engineer - Database Reliability

Remote US
USD 145k - 185k
Elasticsearch Java Ruby Streaming MySQL GCP Python Cassandra Kubernetes Ansible PostgreSQL AWS Terraform Go Hadoop Chef
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Sprout Social is looking to hire a Senior Site Reliability Engineer to the Engineering team.

Why join Sprout’s Engineering team?

With collaborative cross-functional teams that span mobile, front-end, back-end, QA and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. 

What you’ll do

  • Create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to deliver value quickly.
  • Work to improve all aspects of engineering through automation, observability of metrics, and clear processes in order to build sustainable and fault-tolerant solutions.
  • Deliver a reliable, scalable, secure, and cost-effective data layer to power all our products with technologies like MySQL, Elasticsearch and HBase
  • Partner closely with product engineering teams to provide subject matter expertise to ensure excellent outcomes on novel product features

What you’ll bring

We are looking for a creative, collaborative, highly motivated, and pragmatic engineer to help us design and build reliable, scalable, performant systems that empower engineers to rapidly and safely deliver value to our customers. If this sounds like you and you want to be on a team that has a huge impact across all of engineering, we’d love to talk with you!

The minimum qualifications for this role include:

  • 4+ years building and maintaining reliable, scalable systems in a Linux/UNIX environment
  • 4+ years experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc.
  • 3+ years experience operating and maintaining RDBMSs like MySQL, Postgres, etc.

Preferred qualifications for this role include:

  • 2+ years with one or more Cloud providers; AWS, GCP, or similar
  • 3+ years experience with one or more of Elasticsearch, HBase, or Elastic MapReduce (EMR)
  • Experience in at least one programming language, such as Python, Java, Golang, or Ruby

How you’ll grow

Within 1 month, you’ll plant your roots, including:

  • Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
  • Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to site reliability engineering
  • Learn about and interact with some of our key storage technologies: MySQL, Elasticsearch, Cassandra, and Hadoop
  • Start familiarizing yourself with how we use Terraform, Chef, and Kubernetes to deploy infrastructure, configuration, and code changes.

Within 3 months, you’ll start hitting your stride by:

  • Complete your first end to end project, such as a new infrastructure deployment using Chef and Terraform
  • Gain familiarity with our platform architecture
  • Learn about our use of NSQ in our streaming data ingest pipeline
  • Use our observability tools to troubleshoot production performance or stability issues
  • Join our on-call rotation (don’t worry we’ve got your back!)
  • Participate in code reviews and give feedback to team members
  • Contribute to our team’s culture of continuous improvement through retros and experimentation-oriented thinking
  • Proactively identify, advocate for, and make high impact improvements to reduce operational toil

Within 6 months, you’ll be making a clear impact through:

  • Successfully migrating critical legacy datastores to managed database technologies to reduce operational load and increase reliability.
  • Partnering with product teams to deliver database solutions at scale that enable powerful features for our customers.
  • Debugging reliability and scalability issues across multiple layers of the stack and multiple database technologies.
  • Help complete a impactful project that is well-baked and bug-free
  • Write design documents, gather feedback from peers, coordinate dependencies, and be a domain owner for a new project
  • Form a career growth plan with your manager and begin work towards it

Within 12 months, you’ll make this role your own by:

  • Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle.
  • Lead technical architecture meetings. 
  • Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production.
  • Mentor junior engineers, helping them level up technically.
  • Build connections with members from other teams through active networking and community building.
  • Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers.
  • Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

  • Insurance and benefit options that are built for both individuals and families
  • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
  • High-quality and well-maintained equipment—your computer will never prevent you from doing your best
  • Wellness initiatives to ensure both health and mental well-being of our team
  • Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
  • Growing corporate social responsibility program that is driven by the involvement and passion of our team members
  • Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

The base pay range for this role is $145,000.00 to $185,000.00 USD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. 

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 


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