Senior Data Analyst

Description

Sprout Social is looking to hire a Senior Data Analyst to the Finance team.

Why join Sprout’s Finance team?

As a member of Finance's Business Analytics team, you'll play a critical role in supporting Sprout with honest, fair, and impartial advice on key decisions. Our team is unique because we value transparency and direct ownership of responsibilities—meaning, you’ll always have our trust to help contribute to our overall goals and success as a department and organization.

What you’ll do

• Analyze business performance and develop metrics and dashboards that inform our business strategy, focusing on deep-diving to understand the underlying drivers of key trends and outcomes.
• Collaborate closely with cross-functional teams, including Marketing, Sales & Success, and Engineering, to gather requirements and deliver data-driven insights and recommendations.
• Contribute to creating and maintaining data sources by conducting detailed data gathering and analysis and ensuring data quality and integrity.
• Conduct open-ended exploratory data analysis to uncover actionable insights, validate hypotheses, and significantly guide the prioritization of business initiatives.
• Provide peer review and mentorship of colleagues and their work to maintain a high standard of quality, accuracy, and knowledge across the team.

What you’ll bring

If you excel at anticipating and keenly understanding the needs of your stakeholders, delivering tailored, impactful solutions, transforming complex data into meaningful insights, and have strong expertise in SQL and data visualization, we’d love to talk to you! This role is ideal for someone who thrives in environments that require critical thinking and proactive problem-solving, enjoys collaborating across teams, has a knack for simplifying complex concepts, and is eager to take ownership in driving impactful data-driven decisions within a dynamic and evolving business landscape.

The minimum qualifications for this role include:

• 8+ years of experience in data analytics, which may include formal education.
• 3+ years of demonstrated experience developing and validating SQL queries to support analyses, reporting, and dashboards, with the ability to derive insights and craft strategies or narratives from large and complex data sets.
• 2+ years of applied experience in data visualization software such as Tableau, Looker, PowerBI, or another data visualization tool, with the ability to create compelling narratives and presentations that convey complex data insights to a non-technical audience.
• Experience collaborating closely with data engineering teams, ensuring seamless data integration, pipeline development, and maintaining data quality for analytical purposes.
• Experience partnering directly with stakeholders to define requirements, validate results, and present findings/deliverables.

Preferred qualifications for this role include:

• Experience in the SaaS industry or working with subscription revenue business models.
• Knowledge of version control systems, such as GitHub, for managing and collaborating on data projects.
• Experience with Python for programmatic data analysis.
• Background in organizations that leverage DBT for data modeling.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to analytics.
• Begin developing familiarity with our business, applications, data, and our company’s key metrics.
• Write SQL queries to fetch data from our Redshift database.
• Analyze data using Tableau, Hex, or Google Sheets to create reports and analyses for business and product stakeholders.
• Document your work -- What question(s) was it trying to answer? What time range did it look at? What assumptions were made?
• Meet key stakeholders and learn about how the Business Analytics team supports them.
• Participate in team meetings and join a Business Analytics Office Hours session.

Within 3 months, you’ll start hitting your stride by:

• Complete any necessary training on Tableau and utilize it to build and maintain dashboards to drive awareness and understanding of key business and product metrics.
• Update an existing Tableau Published Data Source or create a new Published Data Source in partnership with another analyst.
• Analyze a large click-stream data set to understand our customers or their product utilization.
• Become familiar with our GitHub repositories and code deployment process, then submit a few changes to our code base.
• Support various teams with ad-hoc analyses that transform raw data into meaningful and impactful insights.
• Investigate the questions our business partners are asking, suggest appropriate metrics, and develop a plan to analyze the data.
• Identify data issues and drive improvements in data hygiene.
• Participate in our team’s quarterly roadmap planning and project scoping sessions.
• Build connections with members from other teams through active networking and community-building.

Within 6 months, you’ll be making a clear impact through:

• Design, implement, and maintain dashboards that serve as on-demand assets for stakeholders, ensuring they are accurate, timely, and actionable.
• Drive operational excellence by leveraging monitoring, alerting, and automation to ensure swift responses to performance changes and capitalize on emerging opportunities.
• Partner with other Analysts, Analytics Engineers, and/or Data Engineers to augment or enhance an existing ETL process that supports our data warehouse.
• Partner with Sales and Success teams to define goals and identify actionable metrics, understand product performance and engrain those metrics into teams’ day-to-day work.
• Work closely with our Data Engineering team to author and develop core data sets to empower operational and exploratory analyses.
• Develop and execute a project plan to create a new dashboard for stakeholders.
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth.
• Present your analyses and insights to all company levels clearly and concisely.

Within 12 months, you’ll make this role your own by:

• Use data to inform and influence team roadmaps and inform business decisions.
• Have improved your technical skills, especially with SQL, Tableau, Hex, and GitHub. 
• Have the ability to take ambiguous data questions, translate them into a clear analytical plan, and produce concise summary output that includes recommendations based upon core findings.
• Continually evaluate and refine your technical toolkit: teach what you learn to the team.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

The base pay range for this role is $92,000 - $138,000 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives. 

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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