Solution Architect

Department: Product

Location: London - Hybrid, US - East / Central - Remote

Employment Type: FullTime

Location: London or US (East Coast)

Working Pattern: Hybrid or Remote

Travel Expectations: Regular opportunities to travel to the US

Role Summary

Become the founding pillar of Sprout.ai’s pre-sales and technical delivery as our first Solution Architect - a strategic role designed for a builder who wants to define the standard for Solution Architecture at Sprout as we scale. You’ll guide customers from initial technical discovery through successful deployment, establishing the entire architectural framework for our enterprise AI platform, and bridging the gap between GTM, Product, and Engineering to deploy cutting-edge LLM and automation technologies.

This is a rare opportunity to own the technical narrative from pre-sales discovery to go-live, championing best practices and influencing product strategy in a high-growth environment where your impact will be immediate and visible.

Responsibilities

Pre-Sales

• Partner with GTM teams & work directly with customers to understand customer pain points, assess requirements and craft compelling technical narratives.

• Translate business objectives into feasible solution designs aligned with Sprout.ai’s capabilities and product roadmap.

• Support RFP responses, technical documentation, architecture diagrams, and customer-facing demo environments.

Solution Design & Planning

• Develop end-to-end technical architectures, integration patterns, and data exchange models for new customer implementations.

• Define and document interface specifications, API requirements, data mappings, and configuration needs.

• Act as the bridge between Sales, Product, and Engineering/Data Science to validate feasibility and identify dependencies early.

Implementation & Delivery

• Work closely with Engagement Managers and Engineering & Data Science teams during onboarding to ensure smooth execution of the agreed solution design.

• Participate in customer workshops, design reviews, and UAT support sessions as needed.

• Ensure solutions are delivered according to architecture best practice, with a focus on robustness, maintainability, and long-term success.

• Post-go-live, provide architectural oversight for enhancements, change requests, and optimisation opportunities, acting as a technical advisor to key customer stakeholders and internal teams.

Skills, Knowledge, and Experience

• A proven track record of success in solution architecture, sales engineering, or technical consulting roles within enterprise software businesses.

• Strong understanding of enterprise integration patterns, APIs (REST/JSON), and data exchange models.

• Experience designing or delivering solutions that utilise LLMs, machine learning, data pipelines, or automation workflows.

• Ability to produce high-quality architecture diagrams, solution proposals, and technical documentation.

• Experience discovering, defining, calculating, and prioritising business value

• Ability to translate complex technical concepts into business-friendly language for non-technical audiences.

• Exceptional communication, facilitation, and presentation skills.

• Strong requirement elicitation skills through a variety of techniques.

• Demonstrated success working in cross-functional teams.

Sprout.ai Values

🌱 Hungry for Growth - Unleash your inner Sprout: Sprouts embrace growth, forget comfort zones, and help Sprout.ai thrive.

🚚 Own It, Deliver It - We commit, we deliver, and we exceed expectations - it's how we achieve outstanding outcomes for our customers.

🌳 Seed Innovation - The future is shaped by those who dare to innovate. We embrace this mindset, planting the seeds for future growth, experimenting fearlessly and taking bold actions that unleash our ability to scale.

🤝 Collaborate to Blossom - We cultivate collaboration, working together to create a vibrant and diverse ecosystem where every Sprout can thrive. It drives better results, and creates a better environment for us all.

Compensation, benefits and perks

• Strong Base Salary + Variable Compensation

• Sprout.ai Share Options

• Learning and Development budget

• Macbook Pro + home working setup

• Many more depending on location!

About Sprout.ai

Founded in London in 2018, Sprout.ai was born from a simple belief: insurers should be there for policyholders in their time of need. Long delays, manual processes and outdated systems meant customers were often left waiting weeks for outcomes at their most vulnerable moments. We set out to change that.

Today, Sprout.ai is redefining insurance automation for insurers. Acting as the intelligence layer at the heart of operations, we bring advanced AI, digitisation, and data-driven processes to transform how claims and underwriting decisions are made.

Our mission is to make every interaction between insurers and policyholders accurate, fast, and fair, and our vision is to become the world’s most trusted insurance intelligence partner, powering billions of safe, explainable decisions for global insurers.

Sprout.ai integrates seamlessly into existing systems to deliver real-time claims automation and actionable insights, enabling expert teams to focus on complex cases with speed and empathy. Insurers use our platform to overcome legacy challenges, cost pressures, fraud risk, and regulatory demands, achieving tangible results including:

• Up to two-thirds of claims processed automatically

• 99% accuracy

• Significant gains in customer satisfaction and operational efficiency

Backed by leading insurers and recognised with industry awards and ISO 27001 certification, Sprout,ai is the insurance intelligence automation platform injecting insights into claims and underwriting — changing insurance, for good.