echojobs.io
Login

Sprinto

Product Support Engineer - Remote

Remote Bengaluru, India
Swift API
Search for More Jobs
Description
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round

The Role
We are looking for a Senior Product Support Engineer to join our team and provide excellent customer support for our B2B SaaS product. The ideal candidate will have a strong understanding of cloud technology, excellent communication skills, and a passion for helping customers succeed.

Responsibilities

  • Provide swift resolutions to diverse customer inquiries across 24x5 shifts, ensuring consistent support coverage.
  • Deliver prompt, high quality & courteous, timely responses/support across all support channels (email, chat, slack, video) Provide outbound video call support to customers as requested
  • Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for Sprinto.
  • Proactively identify trends and surface to relevant teams. Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers
  • Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations.
  • Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement.

Requirements

  • 1-3 years of relevant work experience in Customer or Technical Support in SaaS.
  • Excellent written and verbal communication in English
  • Proficient in technical troubleshooting, especially with cloud, integrations & API
  • Familiarity with the basics of Cloud infrastructure providers & Change management solutions
  • A calm and patient demeanor, especially when faced with challenging customer interactions.
  • Bachelors/Engineering Degree preferred
  • Experience working with Freshdesk is a bonus.

Benefits

  • Remote First Policy
  • 5 Days Working With FLEXI Hours
  • Group Medical Insurance (Parents, Spouse, Children)
  • Group Accident Cover
  • Company-Sponsored Device
  • Education Reimbursement Policy
Sprinto
Sprinto
Computer Cyber Security Information Technology Software

0 applies

10 views

Other Jobs from Sprinto

Senior Software Engineer - AI

Remote Gurugram, India

Market Research Intern

Remote Bengaluru, India

Full-Stack Engineer

Remote Bengaluru, India

Similar Jobs

Software Engineer - Platform

Remote San Francisco, CA

GTM Data Analyst

Remote San Francisco, CA

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 401 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
  • We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
  • We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
  • Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
  • Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
  • Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

What Fellow Engineers Say