Technical Project Manager

We are looking for a Technical Project Manager with solid technical experience gained through past development, technical consulting, and client facing engagements in a SaaS environment. 

As a Technical Project Manager, you will undertake and deliver complex integrations involving Sprinklr and 3rd party systems including Social, CRMs, ERPs, Contact Center as a Service (CCaaS), Digital Asset Management (DAM) and Analytics platforms for our customers. You will offer technical guidance and ensure that the project adheres to technical standards and best practices.  

You will be comfortable working simultaneously on multiple projects with varying operational and technical challenges. From reviewing project scopes to offering technical oversight, coordination, risk management, reporting, and documenting, you will play a critical role in ensuring that the projects are completed on time, within budget, and to the required quality standards.  

Your Responsibilities     

• Own end to end delivery of Sprinklr Integrations in the assigned project/program. 

• Create comprehensive project plans that outline the project's phases, tasks, timelines, and milestones to fulfil the Business and Functional objectives for the customer as per the SOW.  

• Technical Oversight - Provide technical guidance and ensure that the project adheres to technical standards and best practices. 

• Address technical issues and challenges that arise during project execution and help find effective solutions by leveraging your technical background and experience. 

• Adhere to quality control processes to ensure that deliverables meet the required standards. 

• Risk Management -  

• Proactively identify/call out potential risks, develop and implement strategies to mitigate identified risks 

• Continuous monitoring progress, adjusting plans to keep the project on track 

• Process improvement –  

• Conduct post-project evaluations to assess what when well and what could be improved for future engagements. 

• Recommend and implement process improvements based on learning. 

• Documentation 

• Maintain Documentation: Ensure that all project documentation is up-to-date, including plans, schedules, reports, and technical documents. 

• Knowledge Transfer: Facilitate the transfer of knowledge and documentation to operational teams or end-users. 

• Requirement Gathering – Help with Business, Function and Technical Requirements from customer/vendors. 

• Work collaboratively with cross-functional teams and non-technical stakeholders at all levels. 

• Resolve conflicts by demonstrating leadership and appropriate decision-making competencies. 

Candidate Profile 

• 3+ years of Technical Project Management experience with demonstrated understanding of Project Management processes and tools gained ideally in a SaaS/CX/CCaaS domain. 

• Bachelors / Masters degree in Engineering / Computing field or similar. 

• Knowledge of APIs, application layer protocols (e.g. HTTP) and Integrations - experience with tools like Postman, SOAP UI etc.  

• Ability to independently manage the operational aspects of ongoing projects and serves as liaison between client stakeholders and Sprinklr Product Managers, and Engineering teams. 

• Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. 

• Ability to work well under pressure in a dynamic fast-paced environment. 

• Self-motivated individual that possesses excellent time management and organizational skills. 

• Proficiency in 2nd European language is desirable but not mandatory.