Sprinklr

Senior Technical Writer – Sprinklr Developer

Gurgaon, India
API
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Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Company Overview: Sprinklr is a leading customer experience management (CXM) platform that empowers companies to engage with their audiences across various channels. With advanced AI, Sprinklr’s unified customer experience management platform helps deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City, Sprinklr works with more than 1,000 of the world’s most valuable enterprises, including global brands like Microsoft, P&G, and Samsung.

Role Summary: As a Senior Technical Writer for Development at Sprinklr, you’ll write,

Responsibilities:
1. Technical Expertise:

o Proven ability to write API guides for customer and partner-facing audiences. o Write for a technical audience in a clear and concise manner.
o Effectively document implementation and configuration documentation.
o Troubleshoot and validate API information by working closely with product and

engineering teams.
2.
Documentation Creation and Enhancement:

o Collaborate with product managers, engineers, and subject matter experts to create high-quality documentation.

o Write and enhance developer guides, and reference materials for Sprinklr, both internal and customer-facing

o Experience at handling frequently changing product specifications and deadlines. 3. Research and Standards:

o Conduct thorough research to gather accurate step-by-step instructions. o Ensure consistency, clarity, and correctness in all documentation.
o Review and edit technical content with relevant stakeholders.

4. Measure and Optimize:
o Work with Support to close cases through effective documentation.
o Ensure that documentation is easily discoverable by relevant search criteria. o Continually improve the knowledge transfer process

Qualifications:

  • Bachelor’s degree in a relevant field such as Technical Communication, Engineering, or Computer Science.

  • Proven experience writing technical documentation.

  • Strong technical expertise in Sprinklr or similar platforms.

  • Excellent writing, editing, and analytical skills.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Sprinklr
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