Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Delivering solutions using Microsoft SharePoint, Office365, and Teams, within the Microsoft 365 ecosystem.
Administration of Microsoft 365 Services, including Exchange, Teams, SharePoint, Power Automate, Microsoft Forms, and other cloud-based productivity solutions.
Deep knowledge in Exchange online
Move and sync data between SaaS and identity apps by building integrations and using existing APIs (provisioning/de-provisioning).
Extensive knowledge and experience with the Microsoft Security and Compliance stack including Defender for Cloud Apps
Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
Work with IT Management to constantly monitor and improve the delivery of IT
systems and support.
Collaborate with engineering and security teams to coordinate IT policies
Develop and maintain documentation for supported applications, processes, and training material for internal employees and IT staff
Work with Security, PeopleOps, and Business Operations to develop automated onboarding and offboarding processes
Participate in general IT operations and user support
Build and maintain cross-functional relationships with internal teams to drive initiatives
Plan and implement systems automation as required for better efficiency
Oversee and provide operations support including account management, workflow, log analysis, troubleshooting, and service optimization
Develop system monitoring and support automation to enhance and scale the quality of support
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
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