Lead Technical Project Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

As a TPM, Integrations You will play a key role in driving complex integrations projects that require technical expertise and strategic coordination. You will work closely with business, engineering, and IT teams to gather requirements, manage project timelines, and address potential risks. From creating detailed plans to ensuring smooth execution, you will bridge the gap between technical teams and stakeholders.

Responsibilities:

• SPOC for Integrations workstream and manage stakeholders at all levels.

• Lead the discovery process to gather integration requirements by collaborating closely with business and IT stakeholders.

• Prepare thorough project documentation, such as kickoff presentations, detailed project schedules/plans, UAT documentation, project trackers, and more.

• Develop comprehensive technical design documents, including both high-level

architecture and detailed workflows for integration processes.

• Design, develop, and test API collections using tools like Postman to facilitate efficient and reliable integrations.

• Translate requirements into actionable tasks, establishing clear dependencies, timelines, and deliverables.

• Identify and manage the risks and scope changes by evaluating end-to-end business/IT scenarios and their impact.

• Build and configure connectors to enable seamless data transfer and workflow automation across systems.

• Write or update Groovy scripts to enhance request and response adaptors as needed.

• Unit testing end to end integration solution before handing it to the client and internal stakeholders

• Actively participate in the UAT with customer

• Act as a L1 support and share the analysis for any given problem statement – e.g. Analyzing API logs to diagnose and resolve connectivity or performance issues effectively.

• Collaborate with product teams by providing continuous feed from the field experience to modify and enhance the integrations product

• Ensure the timely delivery of integration deliverables, accompanied by detailed handover documentation for smooth transitions to success teams

Qualifications:

• Bilingual in English and Korean

• Bachelors / master's degree in engineering / related field or its equivalent.

• 5+ years of technical Project management experience with demonstrated understanding of Project Management processes and tools.

• 3+ years of experience working directly with engineering teams.

• Basic understanding of REST and SOAP APIs, webhooks, and integration concepts.

• Familiarity with VPN setup, SSL/HTTPS configurations, and certificate management.

• Knowledge of scripting languages like Shell or Groovy.

• Understanding of networking concepts, including OSI layers.

• Experience with MongoDB, Elasticsearch, Kibana, and SQL databases.

• Hands-on experience with API testing tools like Postman.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.