Lead Solutions Architect

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Solutions Architects at Sprinklr are seasoned technologists with enterprise SaaS experience across a portfolio of business technologies that may include CCaaS, CRM, service, commerce and marketing automation. Highly intelligent and able to sell the value of a platform, Solutions Architects are also able to articulate how Sprinklr can integrate and enhance a customer’s existing software ecosystem to tell a more cohesive story about the customer journey.

A Sprinklr Solutions Architect should be someone who can quickly build trust and earn credibility by displaying her or his knowledge of technology and industry. Solution Architects should also excel at presenting these competencies to a variety of stakeholders, from IT to senior executives at the C-level.

She or he should be able to understand the nuances of how Sprinklr can connect with other systems, and be comfortable reviewing technical documentation to derive what is and isn’t possible.  Whiteboarding customer journeys should be second nature. This role will primarily be working with our major accounts and/or strategic alliances partners to map Sprinklr to a broader ecosystem, not selling Sprinklr as a standalone tool.

Main Responsibilities: 

• Function as primary technology & subject matter expert for the Major Accounts & Strategic Alliances teams.
• Supporting the complete pre-sales cycle from discovering customer requirements through to solutioning, presenting and scoping
• Act as key contact in creation, presentation, demonstration, and maintenance of content specific to sales efforts & partnerships
• Participate in meetings with the sales teams & strategic alliances to demonstrate our social media products and services
• Engage in integration and API discussions centered around extending core offering into enterprise wide solution
• Running integration workshops with customers, prospects and partners, demonstrating actual capabilities and the art of the possible based on their requirements
• Assist sales & alliances teams in creating responses to RFI’s and RFP’s from major clients
• Working directly with the product team to influence roadmap based on customer requirements
• Coordinate and manage customer & partnership communications of detailed implementation, performance, analytics and other features of our software
• Frequent travel and participation in customer-facing meetings & industry events

Desired Skills and Experience: 

• 5-10 years of experience in a sales engineering, pre-sales, sales consultant or solution architect role at a software company, ideally with direct experience positioning CRM, Service, Commerce, Marketing Automation tools
• Customer focused, ability to listen, gather requirements, build solutions and present them at both a technical and business value level
• Deep understanding of both the technical aspects of platform integration as well as the business acumen to tell a story about why it matters
• Excellent written, communication and presentation skills
• Ability to present and effectively communicate to customers and team members
• Experience in social media technology preferred but not required

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.