Lead Project Manager (CCaaS)- Dubai, UAE

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Join Sprinklr's elite Professional Services team as a Senior Project Manager and steer enterprise-level initiatives for our top-tier customers. Are you ready to take charge and drive projects from conception to completion?

Our Professional Services Team:

Unlocking the full potential of the Sprinklr platform begins with us. As businesses increasingly focus on the customer experience, we need seasoned PMs to turn these aspirations into reality. Join our team and play a pivotal role in guiding our customers through the initial phases of their Sprinklr journey. They say it takes a village and you will work with an ensemble of consultants, solution architects, analytics mavens and sales and service pioneers, you'll be at the forefront of transformative change.

Your responsibilities will include:

• Portfolio Management: Oversee a dynamic portfolio comprising 5 - 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution.

• Collaborative Leadership: Partner with consulting teams, internal leaders, and regional departments to synchronise efforts and propel project delivery forward.

• Efficiency and Excellence: Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints.

• Stakeholder Engagement: Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success.

• Solution Expertise: Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs.

• Transparent Communication: Keep all stakeholders informed with accurate project reporting and forecasting while adeptly managing risks, issues, and change requests.

• Client Satisfaction: Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet.

• Leadership and Quality Assurance: Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders.

• Industry Insight: Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively.

A little about you:

• Language Skills: Business fluency in Arabic and English is mandatory.

• Client Management experience: Experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments.

• Project Management: Proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organisational goals.

• Leadership Acumen: Strong leadership, influencing, negotiation, and mediation skills with the ability to motivate teams and resolve issues effectively.

• Technical Aptitude: Familiarity with software development life cycles, web technologies, and Agile project management methodologies. Certification in Project Management (e.g., Prince2, PMP, SCRUM) is highly desirable.

• If you're ready to lead transformative projects in a dynamic environment and make a tangible impact, apply now to join Sprinklr's innovative team!

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.