Senior Software Engineer I, Customer Experience

We are looking for a Senior Full Stack Engineer to join our Customer Experience team, working on analytics products that demonstrate the value of our services to customers while driving engagement and adoption. In this role, you will contribute to building data-driven features, refining existing solutions, and supporting rapid experimentation in a fast-paced, stakeholder-driven environment. You’ll also play a critical role in enabling demo and trial environments that showcase our platform’s capabilities. As part of a cross-functional team, you’ll collaborate with stakeholders across marketing, customer success, and sales to streamline features and address dynamic, time-sensitive requests. Additionally, as a senior team member, you’ll mentor junior engineers, fostering a culture of collaboration, quality, and continuous improvement to enhance our execution practices and deliver impactful results.

What you’ll be doing:

• Design and expand the capabilities of our full stack application (built with Ruby on Rails, GraphQL, and React) which provide insights into customers’ data
• Build and enhance data pipelines using DBT and SQL, working closely with data scientists to leverage models and ensure seamless integration with application features
• Build and optimize data-centric solutions, working with data science teams to integrate models and unlock meaningful insights
• Work in a fast-paced environment where you’ll tackle unknowns, adapt to changing priorities, and experiment rapidly to drive impactful results
• Build thoughtful UI and components by contributing to our design system/component library
• Contribute to a culture of quality by implementing strong testing practices, monitoring, and alerting systems to maintain platform reliability as our business rapidly grows
• Identify areas for growth and iteration on our application stack and advocate for them on the engineering roadmap
• Conduct research and experiments to help us make strategic decisions, anticipating the next problem we will be solving
  
  

What success looks like in this role: 

• Help deliver features to drive monthly active users, customer utilization, and customer satisfaction
• Code Quality & Delivery: Align with unit tests, code patterns, and current data model constraints while releasing code iteratively within a specified timeline
• Enforce Code Quality: Conduct thoughtful reviews that check logical changes, variable naming, comment, quality, and unnecessary intermediate states
• Identify/seek opportunities to contribute in ways that support the larger organization.
• Set personal growth goals to upskill that are aligned with the career ladder
• Adapt effectively to shifting priorities and work efficiently in a stakeholder-driven environment
• Collaborate seamlessly across functions to ensure alignment and timely delivery of projects
• Launch experiments, track performance metrics, and iterate quickly to refine solutions

What we expect from you: 

• 5+ years of professional development experience with full stack web applications
• Fluency with SQL
• Comfortable working on an agile team and curious about learning new things
• Enjoy collaborating with teammates and pair programming
• Enjoy coaching & growing engineers
• Ability to thrive in a fast-paced, dynamic environment with frequent context switching
• Comfortable moving fast and working through ambiguity - we are a small startup and are working on balancing the demands of business growth and platform reliability
• Bonus points for experience with Ruby on Rails
• Bonus points for experience with React & Redux
• Bonus points for experience with Docker & AWS
• Bonus points for GraphQL API design experience

The target base salary range for this position is $159,100 - $194,150, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.