Data Analyst II, Customer Experience

We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Experience team. Reporting to the Director of Data Science and partnering Product and Customer Success, you will be responsible for delivering both custom and standard reporting that communicates the impact of Spring Health for its customers. You will collaborate closely with Product Managers to identify opportunities to expand our standard reporting suite and evolve our customer data story and other internal requests as-needed. 

This full-time role is remote with quarterly travel expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we want to hear from you!

What you’ll be doing:

• Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact
• Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
• Developing a deep understanding of our products and how we tell the story of their impact to customers
• Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
• Surface opportunities to automate and scale commonly requested reports and data sets
• Become an expert working with our data stack including R, Snowflake, Looker, dbt, and RStudio Connect

What success looks like in this role:

• Customers and internal stakeholders are highly satisfied with the quality of work produced
• Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
• Requests are completed in a timely manner while still prioritizing a high standard of quality
• Bring ideas forward that can reduce the amount of time spent manually pulling data to inform decisions
• Dashboards and analyses deliver ongoing value to stakeholders 

What we expect from you: 

• You are strong with SQL and are able to effectively query data across many sources
• You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.)
• Strong analytical skills and a keen eye for detail
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches
• Prior experience with R is nice to have
• Prior experience with dbt is nice to have
• You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
• Ability to travel once a quarter

The target base salary range for this position is $105,000 - $125,800, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.