Staff Product Manager, Agentic Travel Experiences

Location: Remote US, Palo Alto, New York City

Department: Product

Location Type: REMOTE

Employment Type: FULL_TIME

The day-to-day

• Own the agentic booking experience end to end: natural-language search, selection, payment, and post-booking servicing across web, mobile, and messaging surfaces, from discovery and PRD through launch, measurement, and iteration.
• Drive the recommendation engine with ML engineering: learning-to-rank quality, feature development, offline and online evaluation, experimentation, and explanations travelers trust.
• Build the personalization system: preference capture from explicit, conversational, and behavioral signals; persona-aware modeling; consent-first data use; and the traveler graph that powers it all.
• Lead customer discovery end to end: run discovery with enterprise customers and travel management company partners, own design partnerships and beta programs, and close the loop from customer feedback to roadmap.
• Write crisp PRDs, develop prototypes when appropriate, and drive execution with engineering, design, data science, marketing, sales, and customer success partners
• Sweat the experience: conversational UX, trust and confirmation patterns, latency budgets, and the details that make an AI product feel dependable rather than clever.
• Define and own success metrics, including: time to book, booking completion, recommendation acceptance, personalization quality, and customer satisfaction.

Skills & qualities we value

• 10+ years of total experience, including at least 5 years in product management. Experience shipping machine learning or AI-powered products is preferred.
• Hands-on experience with the AI/ML product lifecycle, including framing problems for models, offline and online experimentation, and understanding when a model is ready for production.
• Experience building agentic or conversational AI products (e.g. AI assistants, copilots, LLM-based products, recommendation or personalization systems); travel, commerce, or marketplace domain experience is a plus.
• Proven end-to-end customer ownership: you have run discovery, design partnerships, and launches directly with enterprise customers.
• A strong eye for user experience and product craft, especially in conversational interfaces.
• Excellent communication and presentation skills, with the ability to influence engineering, design, and executive stakeholders without direct authority.
• Strong problem-solving skills and willingness to think outside the box and roll up one's sleeves to get the job done.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• New York Metro Area, San Francisco Bay Area, Seattle Metro Area: $192,000–$212,000
• California, New Jersey, Washington, New York, Washington, D.C., Massachusetts, Connecticut: $183,000–$203,000
• Hawaii, Alaska, Maryland, Illinois, New Hampshire, Oregon, Colorado, Virginia, Delaware, Minnesota, Rhode Island, Pennsylvania, Texas: $174,000–$194,000
• All other U.S. states: $166,000–$185,000

• Equity in the form of stock options, which provides partial ownership in the company, so you can share in the success of the company as it grows
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care, and commuter expenses
• Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
• Up to 26 weeks of Parental Leave
• Monthly cell phone/internet stipend
• Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more