Director, Quality Engineering

Location: Palo Alto

Department: Engineering Travel Provider

Location Type: HYBRID

Employment Type: FULL_TIME

The opportunity ahead

How you'll help us build

Quality Engineering

• Lead and grow a world-class functional QA team, establishing and continuously improving testing practices across the organization
• Own defect prevention end-to-end — from PRD ingestion to production release — ensuring new features ship with high confidence
• Partner closely with product and engineering teams to translate complex product requirements into comprehensive, risk-based test plans with full feature coverage
• Drive the adoption of internal automation tooling and TestRail to scale QA coverage without scaling headcount linearly
• Define and track quality metrics — defect containment, escape, and rejection rates — using data to continuously raise the bar
• Champion a shift-left testing culture, embedding quality early in the development lifecycle rather than as a gate at the end

Leadership & Cross-Functional Impact

• Recruit, develop, and retain top engineering talent across the QA function
• Manage vendor relationships and tooling contracts relevant to your domain
• Serve as a standard-bearer for engineering discipline: CI/CD best practices, QMS frameworks, and operational excellence
• Drive a culture of transparency and continuous improvement through rigorous RCA processes, incident reviews, and blameless post-mortems

Experience you bring

• Proven track record leading quality engineering team at scale
• Deep expertise in modern test automation strategies, frameworks (e.g. Selenium, Playwright, Cypress), and QA tooling (e.g. TestRail, Allure)
• Strong command of cloud platforms (AWS preferred), Kubernetes, and infrastructure-as-code principles
• Experience defining quality metrics, defect lifecycle management, and driving data-informed QA process improvements
• Demonstrated ability to operate as a horizontal enablement function — influencing without direct authority across multiple product teams
• Excellent communication skills; able to translate between technical detail and executive narrative
• Familiarity with agile software development environments and tools like Jira and Confluence
• Palo Alto: Ability to work in a hybrid setting alongside teammates at our office at 375 Forest Avenue, including working comfortably in an open office environment.

What to expect next

Let’s talk compensation

• San Francisco Bay Area: $220,000 – $280,000

• Equity in the form of stock options, which provides partial ownership in the company, so you can share in the success of the company as it grows
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care, and commuter expenses
• Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
• Up to 26 weeks of Parental Leave
• Monthly cell phone/internet stipend
• Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more