Director, Quality Engineering & Developer Experience

Location: Seattle, Palo Alto

Department: Engineering Travel Provider

Location Type: HYBRID

Employment Type: FULL_TIME

• Lead and grow a world-class functional QA team, establishing and continuously improving testing practices across the organization
• Own defect prevention end-to-end — from PRD ingestion to production release — ensuring new features ship with high confidence
• Partner closely with product and engineering teams to translate complex product requirements into comprehensive, risk-based test plans with full feature coverage
• Drive the adoption of internal automation tooling and TestRail to scale QA coverage without scaling headcount linearly
• Define and track quality metrics — defect containment, escape, and rejection rates — using data to continuously raise the bar
• Champion a shift-left testing culture, embedding quality early in the development lifecycle rather than as a gate at the end

• Own and evolve Spotnana's external-facing developer platform — including the self-serve developer portal, API documentation, and integration tooling — that external partners depend on to build and maintain integrations
• Build and lead a partner enablement function that operates as a core horizontal capability, enabling every partner integration to move faster without requiring one-off engineering support from product pods
• Partner with product engineering, solutions/partner engineering, and product management leads to architect the right operating model for external developer experience across the org
• Serve as a technical thought leader and escalation point for partner integration issues, API design decisions, and developer experience architecture

• Recruit, develop, and retain top engineering talent across both QA and platform functions
• Manage vendor relationships and tooling contracts relevant to your domain
• Serve as a standard-bearer for engineering discipline: CI/CD best practices, QMS frameworks, and operational excellence
• Drive a culture of transparency and continuous improvement through rigorous RCA processes, incident reviews, and blameless post-mortems

• Proven track record leading both quality engineering and developer experience teams at scale
• Deep expertise in modern test automation strategies, frameworks (e.g. Selenium, Playwright, Cypress), and QA tooling (e.g. TestRail, Allure)
• Strong command of cloud platforms (AWS preferred), Kubernetes, and infrastructure-as-code principles
• Experience defining quality metrics, defect lifecycle management, and driving data-informed QA process improvements
• Demonstrated ability to operate as a horizontal enablement function — influencing without direct authority across multiple product teams
• Excellent communication skills; able to translate between technical detail and executive narrative
• Familiarity with agile software development environments and tools like Jira and Confluence

• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care and commuter expenses
• Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
• Up to 26 weeks of parental leave
• Monthly cell phone/internet stipend
• Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more