Machine Learning Engineering Manager - LLM Serving & Infrastructure

Team: Personalization

Location: New York, NY, Boston, MA, United States of America (Home Mix)

Commitment: Permanent

Workplace Type: remote

What You’ll Do

• Lead a high-performing engineering team to develop, build, and deploy a high-scale, low-latency LLM Serving Infrastructure.
• Drive the implementation of a unified serving layer to support multiple LLM models and inference types (batch, offline eval flows and real-time/streaming).
• Lead all aspects of the development of the Model Registry for deploying, versioning, and running LLMs across production environments.
• Ensure successful integration with the core Personalization and Recommendation systems to deliver LLM-powered features.
• Define and champion standardized technical interfaces and protocols for efficient model deployment and scaling.
• Establish and monitor the serving infrastructure's performance, cost, and reliability, including load balancing, autoscaling, and failure recovery.
• Collaborate closely with data science, machine learning research, and feature teams (Autoplay, Home, Search, etc.) to drive the active adoption of the serving infrastructure.
• Scale up the serving architecture to handle hundreds of millions of users and high-volume inference requests for internal domain-specific LLMs.
• Drive Latency and Cost Optimization: partner with SRE and ML teams to implement techniques like quantization, pruning, and efficient batching to minimize serving latency and cloud compute costs.
• Develop Observability and Monitoring: build dashboards and alerting for service health, tracing, A/B test traffic, and latency trends to ensure consistency to defined SLAs.
• Contribute to Core LPM Serving: focus on the technical strategy for deploying and maintaining the core Large Personalization Model (LPM).

Who You Are

• 5+ years of experience in software or machine learning engineering, with 2+ years of experience managing an engineering team.
• Hands-on with ML Engineering: you have deep expertise in building, scaling, and governing high-quality ML systems and datasets, including defining data schemas, handling data lineage, and implementing data validation pipelines (e.g., HuggingFace datasets library or similar internal systems).
• Deep technical background in building and operating large-scale, high-velocity Machine Learning/MLOps infrastructure, ideally for personalization, recommendation, or Large Language Models (LLMs).
• Proven track record to drive complex projects involving multiple partners and federated contribution models ("one source of truth, many contributors").
• Expertise in designing robust, loosely coupled systems with clean APIs and clear separation of concerns (e.g., distinguishing between fast dev-time tools and rigorous production-like systems).
• Experience integrating evaluation and testing into continuous integration/continuous deployment (CI/CD) pipelines to enable rapid 'fork-evaluate-merge' developer workflows.
• Solid understanding of experiment tracking and results visualization platforms (e.g., MLFlow, custom UIs).
• A pragmatic leader who can balance the need for speed with progressive rigor and production fidelity.

Where You’ll Be

• This role is based in New York or Boston.
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.