What You’ll Do
- Deliver in-depth qualitative and quantitative research insights to inform high-impact, high-priority, and challenging problem spaces related to safety
- Develop custom longitudinal metrics for trust and safety, implement them, and demonstrate their efficacy
- Scope and execute other measurement and intervention projects that support T&S advocacy to R&D
- Effectively manage and prioritize research plans through ambiguous and fast-changing environments
- Leverage existing data to better unlock products by anticipating safety needs, studying potential/existing dynamics, and delivering outcomes to address trust/safety concerns
- Transform complex research data into intuitive, visually compelling, and actionable insights that influence decisions
- Significant cross-functional collaboration is expected. Your role will deeply influence the way that insights and data are operationalized and productionized at Spotify. You will work with a variety of teams, including product teams, policy stakeholders, researchers, data scientists, insights leaders, and engineers.
Who You Are
- You have 4+ years of work experience leading high-profile projects that aim to solve analytical problems using a mix of qualitative and quantitative methods
- You are skilled in the necessary analysis tools (SQL, R, Python) and have experience bridging the gap between quantitative and qualitative data streams.
- You are comfortable with planning, prioritizing, conducting, analyzing and communicating research including leading research streams in a 'Zero to One' space.
- You are a self-driven team player with a strong sense of ownership and an ability to design and lead research projects independently
- You can educate and communicate convincingly, both to less experienced audiences as well as very experienced decision makers.
- You deeply care about the translation of abstract research, or high-level calls to action into concrete methods, and practice. You are comfortable making concrete recommendations to teams, on the basis of solid research.
- You are passionate about solving problems in the domain of trust & safety with direct product application
- You have validated expertise within responsible product innovation
Where You’ll Be
- Onsite: New York
- Working hours? We operate within the Eastern Standard Time zone for collaboration.
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