Description
Role:
Meet the IT Solutions Team:
Responsibilities:
- Participates in cross functional planning while providing guidance on ServiceNow best practices and standards
- Help translate business requirements into platform solution options to meeting business objectives
- Provides technical development guidance to more junior members of the team
- Provides application software development services and technical leadership support.
- Develops program logic for new applications or analyzes and modifies logic in existing applications.
- Designs, codes, tests, debugs, documents, implements and maintains software applications.
- Analyzes requirements, and maintains, tests and integrates application components.
- Ensures that system improvements are successfully implemented.
- Handles incidents per published SLAs, ensures system stability by leading required maintenance schedule, and addresses system issues impacting SLAs
- Implement ServiceNow workflows that integrate with external web services (API Webhooks)
- Designs and develops a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
- Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
- Maintain a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW’s customers
Qualifications:
- 12+ years of overall IT and ITSM experience
- 8+ years’ experience developing on the ServiceNow platform
- Experience in HTML, CSS, Javascript, AJAX
- Experience of one popular web framework - React, AngularJS
- Understanding of how to work with DOM
- Ability to develop web services and host on a micro service framework
- Understand and abide by RESTful API guidelines
- Follow standard methodologies of software development - logging, unit testing, code reviews etc.
- ServiceNow Experience should include scripting, platform configuration, design, and deployment.
- Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.
- Experience managing CMDB
- Experience with patching and upgrades
- Excellent communication skills
Preferred Qualifications:
- Experience MySQL / SQL Server & NoSQL / Relationship DB
- Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
- Experience implementing systems using the Agile/Scrum methodology
- Administration of a ServiceNow instance
- ServiceNow Certified Systems Administration (CSA) certification
- Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
- ServiceNow Certified Application Developer certification
- ServiceNow Service Portal micro-certifications
- Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS
What We Offer You: Wow, I want that.
- A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
- A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support.
- Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
- A stable, collaborative and supportive work environment.
Splunk is an Equal Opportunity Employer
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $203,200.00 - 279,400.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $182,880.00 - 251,460.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $162,560.00 - 223,520.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!
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