FedRAMP Site Reliability Engineer - Early Career (US Citizens ONLY)

Description

Role Summary

What you'll get to do

• Provide technical support for the Splunk Cloud fleet
• Perform impact assessments and problem solving according to established procedures
• Document issues, remediation steps, and help with follow up problem management
• Lead support cases and also ensures queue management
• Lead hierarchical and functional requests. Communicate with TechOps engineers as well as business partners around Cloud through email, chat, and in person.
• Assist other TechOps engineers on your shift on complex tasks
• Represent the TechOps team in meetings/process changes and make recommendations on new procedures/ processes
• Use the internal tools to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents
• Lead by example and drive the core values of the company
• Always ensure a quality customer experience
• Ability to work nights, weekends, and swing shifts.
• You love large complex systems. You have experience in working on distributed systems or a passion for finding edge cases that appear at scale. You're interested in how to bring something from a small one off task to how to implement it across several thousand machines at once. “Can this process be automated?” is a question you constantly ask yourself. Data drives your decisions and excites you - you make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice.

Must-have Qualifications

• A Bachelor's or Master's in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, Mathematics or a related technical field, and a strong record of academic achievement.
• This is a US-based position. US Citizenship is required and you must be working on US soil to be considered.

Nice-to-have Qualifications

• Understanding of monitoring and troubleshooting Splunk environments..
• Understanding of administering or architecting distributed Splunk environments.
• Understanding of the development and deployment of a hosted cloud environment, preferably Azure.
• Experience with Python, Golang or Shell for scripting, and Git or similar version control systems.
• Have an understanding of Systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc)
• Knowledge of standard methodologies related to security, performance, and disaster recovery.
• Knowledge of the Linux Operating System

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $119,200.00 - 163,900.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $107,280.00 - 147,510.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $95,360.00 - 131,120.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!