Description
Responsibilities
- Provide outstanding service and technical support to Splunk App developers and maintain positive customer relationships
- Take ownership of resolving App developers problems while ensuring an outstanding customer experience
- Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our Splunk Apps space.
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
- Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service principles and methodology
- Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers
- Drive continuous improvement of tools, processes, and product supportability
- Perform other job-related duties as assigned and participate in special projects
Skills
- Detailed and organized, with a track record for understanding urgency and delivering quality results.
- Proven ability to deal with complex customer issues while using an empathetic approach that builds and maintains a strong customer bond.
- Demonstrated skill at recognizing business improvements and opportunities while working with customers.
- Ability to multi-task and perform effectively under pressure, juggling multiple time-sensitive priorities.
- Demonstrated ability to take an issue and own it to completion, without the need for escalation, even if it requires going over and above to complete the task.
- Comfortable hosting calls with multiple attendees, both technical and non-technical.
- Ability to provide ‘Value Added Support’ while investigating, developing and delivering creative business solutions for complex customer problems.
- Passionate about helping and educating customers on Splunk Best Practices.
- Demonstrated confidence in dealing with all levels of management, both internal and customer.
- Excellent written and verbal communication skills.
- Demonstrates a mature, balanced approach to work/home priorities.
Requirements
- 8+ years Technical/ Customer Support or equivalent experience.
- Outstanding interpersonal skills, and excellent communication - both verbal and written
- Strong Splunk platform knowledge and experience. Preferably Splunk Cloud Certified Admin.
- Successful completion of the Building Splunk Apps training course.
- 3 years Splunk Admin experience with a proven track record of producing successful Splunk Apps or Addons.
- 3 years of experience and demonstrated competency using Python, UNIX(Linux), Java, .Net, Shell scripting, Splunk REST API with GO as a plus.
- 3 years of experience using Splunk SDK
- Experience in technical support, system administration, or similar technical role.
- Experience with cloud-based technologies and an understanding of modern application architecture. (Splunk Cloud preferred)
- Startup and hyper growth experience.
- Logical approach to problem solving with strong troubleshooting skills
- Excellent time management skills with the ability to adapt to changing priorities of customer issues
- Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates
Note:
Base Pay Range
Poland
Base Pay: PLN 148,000.00 - 203,500.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!
Other Jobs from Splunk
Field CTO & Strategic Advisor
Data Engineer (US Remote Available)
Senior Engineering Manager, Frontend Engineering Observability
Senior Engineering Manager
Software Engineer Intern - Frontend (Boulder, CO - Summer 2025)
Software Engineer Intern - Backend/Full-stack (Boulder, CO - Summer 2025)
Similar Jobs
Staff Software Engineer
Senior Cyber Engineer
Senior Software Engineer
Engineer II - Site Reliability Engineer
Senior Site Reliability Engineer
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 401 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
- The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
- Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
- We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
- We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
- From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
- We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
- If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
- EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.
What Fellow Engineers Say