Senior Technical Business Analyst (Infrastructure)

Location: United States

Department: Client Services

C2C is not available

Must be authorized to work in the U.S. without sponsorship

Why you will enjoy Mondays again:

• Opportunity to collaborate with a diverse group of colleagues in a fun, creative environment
• Progressive career journey and opportunity for advancement
• Continuous development through training, mentorship and certification programs
• Exposure to modern technologies across various industries in an agile environment
• Flexibility to work remotely, onsite or a hybrid of both as desired in certain locations
• Competitive salary + bonus opportunities
• Robust benefits package, matching 401(k) plan, and substantial PTO
• Tuition reimbursement

What You’ll Do

We are seeking a Senior Technical Business Analyst to support our Cloud Platform team by leading discovery efforts, gathering operational requirements, and helping build the delivery pipeline for platform engineering initiatives.

This role will work closely with development teams, Solution Architects, and platform engineers, and other stakeholders/subject matter experts to understand operational needs and translate them into clear, actionable requirements. The analyst will play a key role in shaping the backlog and ensuring the engineering team has well-defined work aligned with platform standards and development team needs.

• Lead discovery sessions with development teams to understand operational requirements for cloud platform services.
• Document requirements related to service defaults, configuration settings, operational standards, data governance, and cloud service tagging.
• Work closely with the Solution Architect to establish and maintain the engineering backlog and delivery pipeline.
• Translate technical discussions into clear user stories, requirements, and acceptance criteria.
• Facilitate collaboration between development teams and platform engineers to ensure requirements are well understood and prioritized.
• Create process maps, workflows, and technical diagrams to document system interactions and operational processes.
• Maintain documentation and requirement artifacts in Confluence and manage backlog items in JIRA.
• Support backlog grooming, prioritization, and planning activities within the Cloud Platform team.

What We’re Looking For

Required Experience

• Strong experience as a Business Analyst supporting technical, infrastructure, or cloud-related initiatives.
• Proven ability to lead technical discovery sessions and requirements gathering with engineering teams.
• Advanced proficiency with Atlassian tools, including JIRA and Confluence.
• Experience creating process maps and diagrams using Visio, Lucidchart, or similar tools.
• Ability to translate complex technical concepts into clear documentation and structured requirements.
• Strong stakeholder communication and facilitation skills.
• Ability to document functional and non-functional requirements.
• Strong ability to operate as a Product Owner.

Preferred Experience

• Working knowledge of cloud computing concepts, particularly AWS.
• Familiarity with cloud platform governance practices, including service configuration standards and tagging strategies.
• Experience working with platform engineering or infrastructure teams in an Agile environment.

Equal Employment Opportunity Policy: Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

We are committed to providing equal employment opportunities and believe in an inclusive workplace. If you require reasonable accommodations to participate in the job application or interview process, please let us know by contacting [email protected]

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About the Company

At Sparq, we help companies solve the right problems—not just build more technology.

We’re a modern product engineering partner blending strategy, craftsmanship, and speed to help organizations modernize confidently in the age of AI. From data ecosystems to digital products and AI acceleration, we turn complexity into clarity and ideas into impact.

If you’re driven to build what’s next, lead with empathy, and deliver excellence without ego, you’ll feel right at home at Sparq.