Hardware Reliability Specialist (Starlink)

Location: Bastrop, TX

Department: Starlink Reliability - Bastrop

HARDWARE RELIABILITY SPECIALIST (STARLINK)

As a member of the Starlink Production Reliability team, you will play a critical role in ensuring the reliability and quality of our Starlink user terminal products by developing proactive reliability strategies and software tools and performing in-depth failure analysis and root cause investigations. Your work will have a direct impact on the success of Starlink’s high volume manufacturing and the overall reliability of the Starlink system.

RESPONSIBILITIES:

• Design, develop, implement, and maintain software tools and dashboards to accelerate root cause analysis and failure mode identification, leveraging data from various sources such as manufacturing, testing, and field returns
• Collaborate with cross-functional teams, including engineering and manufacturing, to integrate data pipelines and develop predictive models that identify potential failure modes and areas for improvement proactively
• Proactively analyze production data, test results, and field failure data to identify trends, patterns, and correlations that can inform manufacturing improvements and preventive strategies
• Communicate complex technical information and data insights to stakeholders, including management, engineering, and production teams, to drive action and improvement
• Perform electrical debugging and fault isolation on complex electronic systems, using common laboratory tools
• Conduct root cause investigations, including:
  • Identifying and characterizing failure modes and mechanisms
  • Applying electrical first principles to debug complex electronic systems and identifying patterns in system behavior across many failing units
  • Performing in-depth commonality studies, leveraging manufacturing, test, and field data
  • Developing and executing test plans to validate hypotheses
  • Collaborating with engineering teams to implement design and process changes to prevent future failures

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 2+ years of experience in engineering, reliability, manufacturing, or quality field

PREFERRED SKILLS AND EXPERIENCE:

• Demonstrated capability to think creatively and solve complex problems with little to no supervision on schedule as an individual or as a member of an integrated team
• Bachelor’s degree in an engineering or STEM discipline
• Capable of concisely communicating status and needed action, often urgently, to your supervisor and other management levels
• Good written, oral, presentation, and documentation skills
• Experience reading engineering drawings, including electrical PCBA schematics and mechanical tolerance stacking
• Experience with hands-on defect management and investigation of a high-paced production environment
• Experience with MS Excel, SQL, Python, process flow mapping, warehouse management systems, process failure mode and effects analysis (PFMEA)
• Experience with machine learning and predictive modeling, particularly in the context of reliability engineering
• Understanding of statistical process control, design of experiments, and reliability life modeling
• Proficiency in programming languages such as Python, R, or SQL, and experience with data visualization tools such as Grafana
• Proficiency with electrical debugging tools such as oscilloscopes
• Familiarity with electrical engineering principles, including circuit schematics, analog and digital signals, radio frequency electromagnetics, wireless digital communications, and semiconductors

ADDITIONAL REQUIREMENTS:

• Must be willing to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Must be able to lift up to 25 lbs. unassisted and stand for long periods of time, as required by the production environment
• Willing to work all shifts, overtime, and weekends as needed. Estimated shift times:
  • 1st shift - 6AM - 4PM
  • 2nd shift - 2PM - 12AM