C&P Digital Technology Analyst TX-Dallas

• Manage CRM, integrated tools, and custom applications such as Salesforce, Marketing Cloud, Pardot, Form Assembly, swacargo.com, and QuickBase applications
• Apply knowledge and skills of analysis, business processes, tools, project methodologies, requirements definitions, and testing to solve a range of problems
• Implement solutions in the technology landscape through development, configuration, and intelligent automation
• Have strong business and technical acumen to recommend functionality that meets business needs
• Lead User Acceptance Testing and work with end users to test and verify that solutions meet the business requirements
• Collaborate with SWAU when necessary to create training content and deliver training to end users
• Effectively communicate ideas, business or technical requirements clearly and concisely in writing
• Perform system demos to ensure the designed solution meets business requirements and obtain end-user sign-off
• Monitor Southwest application outages or issues to communicate impacts to Cargo applications to relevant Teams
• May perform other job duties as directed by Employee’s Leaders

• Ability to work with highly confidential, proprietary, and sensitive Company information
• Knowledge of advanced software development methodologies
• Ability to use advanced logic and reasoning to identify solutions, conclusions, or approaches to problems
• Skilled in collaboration, communication, and working with various teams and external partners
• Ability to analyze medium to large business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
• Ability to produce quality and accurate work under the pressures of tight deadlines
• Ability to initiate tasks, perform duties, respond to inquiries, and think independently without direction or supervision
• Ability to prioritize multiple tasks simultaneously with frequent interruptions and time constraints

• Required: High School Diploma or GED

• Intermediate level experience with CRM Systems or equivalent software experience
• Fully functioning broad knowledge systems such as Marketing Cloud, Sales Cloud, Service Cloud & AmpScript, or similar software

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Must be able to travel occasionally and work extended hours when needed

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $95,750 per year to $106,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company