Cognitive Technical Lead

Location: Bengaluru

Department: Enterprise

Location Type: IN_OFFICE

Employment Type: FULL_TIME

The Opportunity

What You'll Do

• Assist in delivering large scale AI projects
• Collaborate to create well engineered, tested and documented software libraries and applications in Java 8, Linux and MySQL.
• Provide engineers with architecture designs and guidance to implement use cases.
• Responsible for the team's code promotion through all environments and provide release notes to clients on a weekly basis.
• Develop shell scripts that assists engineers in searching for log errors across multiple nodes.
• Act as central coordinator for all activities related to technical elements of the project, and is the interaction point between global Amelia teams and the client.
• Run the client configuration and Integration streams with the on-site team and liaise with global Amelia teams (i.e. Configuration & Implementation, Architects, Operations, RnD, InfoSec), to address client’s requirements.
• Support global Amelia teams by linking with Client's IT teams
• Gather client training requirements for post-roll out platform operation and aspects and direct client capability building
• Understand and convert use cases into sound requirements prior to each sprint, based on value maximization and strengths of Amelia technology
• Document conclusions of the deployment, setting the general direction for each of the work streams launching next
• Prepare training materials for client capability building, end user education, and platform usability by customizing sanitized documents and administering web-based training/instructor-led training sessions
• Track and continue to set client expectation on all applicable work streams throughout life of the project and operations
• Track CSAT, MTTD, velocity and delivered business value to achieve the business case objectives

What You'll Bring

• At least 5+ years of experience with a Bachelor's degree in Computer Science or an equivalent field, or 3 years of experience with an advanced degree
• 3+ years of (similar) experience leading and implementing software or virtual infrastructure projects
• Experience with Java/Groovy, Linux and MySQL is a must.
• Solid knowledge of conversational AI, NLU/NLP, and related tooling
• Deep knowledge of Prompt engineering
• Ability to solve complex technical problems via the application of solution/design thinking
• Ability to manage daily work efforts and risk via exceptions and thoughtful escalations
• End-to-end technical experience in design, engineering, testing, dev ops, support
• Demonstrated ability to lead teams and own project delivery
• Demonstrated Leadership Capabilities
• Ability to communicate to both technical and non-technical audiences
• Understanding and ability to deliver stakeholder reports
• Understanding and ability to create client-facing documents
• Languages: fluent English, written and spoken

Workplace & Compensation