AI4Dev Service Owner

Location: Leudelange, Esch-sur-Alzette, lu, Remote

Company Description

Sopra Steria is Europe’s leading digital solutions provider, employing over 56,000 employees in 30 countries. We provide tailored, end-to-end corporate technology and software solutions. We leverage our digital tools and market expertise to help our clients make bold choices and deliver results. 

Job Description

As an AI4Dev Service Owner, you will lead the vision, roadmap and continuous evolution of an AI-powered service supporting software development teams throughout the Software Development Lifecycle (SDLC).

Acting as the bridge between stakeholders, users, and technical teams, you will ensure the successful adoption, governance, and scaling of AI capabilities while providing measurable business value.

Your Responsibilities

Service Ownership & Strategy

• Own the service vision, roadmap, priorities, and lifecycle
• Define strategic objectives and ensure alignment with business needs
• Identify service enhancement opportunities based on user feedback, performance data, and market trends
• Drive continuous innovation and service evolution

Performance & Service Governance

• Define and monitor service KPIs such as:
  • Adoption rate
  • Usage metrics
  • User satisfaction
  • Cost efficiency
• Produce regular performance reporting and recommendations
• Promote data-driven decision-making and continuous improvement

Stakeholder & Community Management

• Act as the main point of contact for stakeholders, users, and delivery teams
• Build and maintain strong relationships with software development communities
• Gather, analyze and prioritize user feedback
• Ensure a transparent feedback loop and effective communication

Adoption & Change Management

• Drive user adoption through onboarding, training, documentation, demonstrations and communication activities
• Promote best practices and success stories
• Build and animate an AI Developer Community
• Support organizational change linked to AI adoption initiatives

Service Delivery Coordination

• Coordinate technical teams responsible for service delivery
• Collaborate closely with software engineering and DevOps teams
• Facilitate discussions on AI technologies, capabilities and strategic opportunities
• Ensure alignment between business objectives and technical implementation

Qualifications

Experience

• Minimum 5 years of experience as a Service Owner, Product Owner, Product Manager, or similar role
• Proven experience managing digital services or platforms throughout their lifecycle
• Strong stakeholder management and community-building experience
• Experience working with software engineering and/or DevOps teams
• Experience defining and managing service roadmaps supported by measurable KPIs

Technical Skills

• Strong service ownership and organizational capabilities
• Excellent communication and stakeholder management skills
• Good understanding of Artificial Intelligence and Generative AI concepts
• Knowledge of AI use cases across the software development lifecycle:
  • Code generation
  • Code review
  • Testing
  • Documentation
• Familiarity with AI coding assistants and agentic development environments such as GitHub Copilot, Cursor, Kiro, and similar solutions
• Familiarity with open-source AI technologies
• Ability to understand technical architectures, concepts and trade-offs without being a hands-on AI engineer
• KPI-driven and analytical mindset

Languages

• English: C1 level or higher (mandatory)
• French is considered a strong asset

Additional Information

We are an inclusive employer. This position is open to all candidates regardless of background, gender identity, sexual orientation, disability, or any other dimension of diversity. We are committed to providing any necessary accommodations for candidates with disabilities.

Even if your profile doesn't match 100% of the requirements, we still encourage you to apply. We believe that motivation, potential, and diverse experiences are just as valuable as a perfect match on paper.

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.