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Sophos

Team Lead, Delivery (Salesforce Service Cloud)

Remote Makati, Philippines
API
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Description
About Us
Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary
As the Team Lead, you will coordinate a high-performance, collaborative team of developers under the guidance of the Development Manager, ensuring that the team's approach and delivery align with departmental policies.
 
You will also ensure that the quality of all team deliveries meets the defined criteria, while engaging with various groups across the business to enable your team to effectively deliver products and updates that fulfill customer requirements and expectations.
 
This role reports to the Senior Manager, Enterprise Applications.

What You Will Do

  • Manage a small group of developers within a Development Manager’s team, mentoring and coaching them to achieve high performance, competency, and commitment while supporting their career progression.
  • Provide critical and constructive assessments of staff performance to enable the Development Manager to objectively and consistently review team remuneration and advancement.
  • Actively drive the delivery of high-value and high-quality solutions under the guidance of the Development Manager within a matrix-management structure.
  • Actively contribute to release planning.
  • Coach and promote effective knowledge sharing across all team activities.
  • Ensure adherence to Sophos Code Quality Standards.
  • Ensure the quality of releases through Test-Driven Development and test coverage reviews.
  • Influence the team to demonstrate best practices and champion the company’s values.
  • Incrementally improve system design throughout projects and BAU deliverables.
  • Seek feedback from key stakeholders throughout the project (Business sponsors, IT Application team, Support, etc.).
  • Proactively monitor and drive improvements in the stability and security of code produced through Continuous Integration, with a focus on test automation and security best practices.
  • Contribute to and deliver on the wider team priority list, owned by the Development Manager.
  • Support production incidents through to resolution.
  • Lead Root Cause Analysis investigations, identify trends and areas of weakness, and drive corrective actions.
  • Promote an atmosphere of innovation and results focus.
  • Perform other duties and responsibilities as directed.

What You Will Bring

  • Bachelor’s degree in Computer Science or a related field.
  • 4 to 6 years of experience leading a software development team.
  • Technical background, preferably in CRM systems or web-based application development.
  • Experience with Scrum Master and Agile methodologies.
  • Excellent technical problem-solving skills.
  • Effective communication skills for engaging with diverse audiences.
  • Knowledge of Security Best Practices.
  • Strong ability to motivate both teams and individuals.
  • Proficient in performance management.
  • Ability to manage and resolve conflicts effectively.
  • Skilled in delegation.
  • Excellent written and verbal English communication skills.
  • Must be willing to work mid-shift schedule

    • Desirable
  • Experience working with Salesforce.
  • Exposure to risk assessment and mitigation.
  • Familiarity with Continuous Integration/Continuous Delivery (CI/CD).
#LI-FC1
#B2
#LI-Hybrid

Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?
·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
·   Employee-led diversity and inclusion networks that build community and provide education and advocacy
·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities
·   Global employee sustainability initiatives to reduce our environmental footprint
·   Global fitness and trivia competitions to keep our bodies and minds sharp
·   Global wellbeing days for employees to relax and recharge 
·   Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.
Sophos
Sophos
Cloud Security Cyber Security Network Security Software

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