What You Will Do
- Provide support to the Global sales organization by being a subject matter expert on Sophos Managed Detection and Response, Sophos Incident Response, and Sophos Labs telemetry
- Work with all sales and account teams to provide support via remote engagements, product demonstrations, and answer technical questions about our service offerings and threat intelligence
- Provide light availability for weekend (night and day) rotational coverage in support of selling Sophos Incident Response Services.
- Proactively manage and deliver technical information to customers and partners while building and maintaining key technical relationships
- Work closely with product management and Sophos Labs to provide customer and partner feedback on features and product direction
- Maintain an understanding of the current threat landscape and shifting threat actor tactics to advise customers and partners of warning signs
- Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR) and business requirements
- Understanding of Threat Actor TTPs, Malware and Threat Hunting
- Strong presentation, verbal communication, and interpersonal skills
- Excellent project management skills and writing skills
- Ability to be self-motivated and thrive in a team environment
- Knowledge of security software industry, including competitors, market needs and trends
- This position requires supporting PST/MST time zone
What You Will Bring
- Minimum of 5 years of experience providing software technical support to channel partners and end users (e.g., designing, managing, administering, and supporting technical solutions)
- Experience managing IT infrastructure is a plus, though not required
- Experience selling security solutions is a plus, though not required
- Experience with pre-sales technical support is a plus though not required
- Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR), and business requirements
- Strong presentation, verbal communication, and interpersonal skills
- Excellent project management skills and writing skills
- Ability to be self-motivated and thrive in a team environment
- Knowledge of the security software industry, including competitors, market needs, and trends
- Familiarity with Sophos solutions or similar competitive products is a plus
- Certifications in networking, security, or cloud space are a plus
- Strong Troubleshooting skills
- Bachelor's degree
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