What You Will Do:
- Provide support to the Global sales organization by being a subject matter experts on SOPHOS Managed Detection and Response, Rapid Response, and Sophos Labs telemetry
- Work with all sales and account teams to provide support via remote and onsite engagements (Sophos, Partner & Customer offices), product demonstrations, and answers to technical questions about our service offerings and threat intelligence
- Provide light availability for evening and weekend rotations in support of selling SOPHOS Rapid Response incident response service
- Proactively manage and deliver technical information to customers and partners while building and maintaining key technical relationships.
- Work closely with product management and Sophos Labs to provide customer and partner feedback on features and product direction.
- Maintain an understanding of current threat landscape, malware and shifting threat actor tactics to advise customers and partners of warning signs
What You Will Bring:
- First years of experience providing software technical support to channel partners and end users (e.g., designing, managing, administering, and supporting technical solutions)
- Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR) and business requirements
- Understanding of Threat Actor TTPs, Malware and Threat Hunting
- Strong presentation, verbal communication, and interpersonal skills
- Excellent project management skills and writing skills
- Ability to be self motivated and thrive in a team environment
- Knowledge of security software industry, including competitors, market needs and trends
- Familiarity with Sophos solutions or similar competitive products is a plus
- Certifications in networking, security or cloud space is a plus
- Strong Troubleshooting skills
- Willingness to travel
- Fluent in German
- English as a second language essential
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