Senior Sales Engineer – MDR

What You Will Do

• Provide support to the Global sales organization by being a subject matter expert on Sophos Managed Detection and Response, Sophos Incident Response, and Sophos Labs telemetry
• Work with all sales and account teams to provide support via remote engagements, product demonstrations, and answer technical questions about our service offerings and threat intelligence
• Provide light availability for weekend (night and day) rotational coverage in support of selling Sophos Incident Response Services.
• Proactively manage and deliver technical information to customers and partners while building and maintaining key technical relationships
• Work closely with product management and Sophos Labs to provide customer and partner feedback on features and product direction
• Maintain an understanding of the current threat landscape and shifting threat actor tactics to advise customers and partners of warning signs
• Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR) and business requirements
• Understanding of Threat Actor TTPs, Malware and Threat Hunting
• Strong presentation, verbal communication, and interpersonal skills
• Excellent project management skills and writing skills
• Ability to be self-motivated and thrive in a team environment
• Knowledge of security software industry, including competitors, market needs and trends
• This position requires supporting PST/MST time zone

What You Will Bring

• Minimum of 5 years of experience providing software technical support to channel partners and end users (e.g., designing, managing, administering, and supporting technical solutions)
• Experience managing IT infrastructure is a plus, though not required
• Experience selling security solutions is a plus, though not required
• Experience with pre-sales technical support is a plus though not required
• Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR), and business requirements
• Strong presentation, verbal communication, and interpersonal skills
• Excellent project management skills and writing skills
• Ability to be self-motivated and thrive in a team environment
• Knowledge of the security software industry, including competitors, market needs, and trends
• Familiarity with Sophos solutions or similar competitive products is a plus
• Certifications in networking, security, or cloud space are a plus
• Strong Troubleshooting skills
• Bachelor's degree