Senior Salesforce Business Analyst

We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for a Senior Salesforce Business Analyst to join our team in Boston.  

As our Senior Salesforce Business Analyst, you will play a crucial role in shaping and maintaining our platform infrastructure to support business operations and enhance user experience. You will collaborate across functions to create a platform roadmap, prioritize enhancements, and ensure seamless communication of changes to stakeholders. 

The value you add: 

• Develop a platform roadmap by creating cross-functional user stories, define priorities with a focus on exceptional user experience.  

• Own the communication of all platform changes to end users and stakeholders  

• Perform, coordinate UAT testing, work with COE’s to ensure requirements are translated to scalable solutions.  

• Implement best practices, rules, custom settings, & automations to improve data quality  

• Proactive system maintenance including security reviews, health checks, and environment monitoring  

• Enable SFDC Reporting, Business Intelligence, and Analytics by creating custom fields, managing objects, and reporting related configuration changes.  

• Maintain and improve documentation and training materials for support team and business users. 

The experience you bring: 

• 2-4 years of experience in a technical or business SFDC role  

• 1+ years project management experience  

• SFDC Trailblazer certification preferred   

• Able to train end users and key stakeholders  

• A proactive approach to platform enhancements  

• Experience in data governance and technical documentation  

• Ability to manage project deliverables along with Sales support tickets