On a daily basis, you will
- Have significant responsibility for working with the Software Engineers, Cloud Platform Engineers, Release Engineers, Security Officers, and other SREs to ensure that SonarCloud reliability and performance meet our customers' needs, while being efficient and with a manageable operational load.
- Participate in designing and implementing features and observability best practices by having a practical understanding of SonarCloud functionality and business processes.
- Be fully responsible for operating the AWS infrastructure owned by your squad.
- Monitor and proactively maintain SonarCloud's Service Levels (availability, scalability, and performance).
- Respond to and own alerts, troubleshoot issues, and mitigate incidents.
- Analyze abnormal trends in SLI, breached SLOs, and trigger actions.
- Enhance the monitoring and observability tools (CFN and CDK python) and own implementation of four golden signals across the SonarCloud platform (Latency, Traffic, Errors and Saturation).
- Maintain operational documentation.
- Support the customer-facing support functions.
- Support deployments and perform technical scheduled maintenance.
The technical skills you will demonstrate
- You have excellent engineering skills and good computer science fundamentals.
- You have spent multiple years in software engineering and have at least 3 years of experience in an SRE role, focusing on large-scale distributed systems. You understand SRE principles, including monitoring, alerting, error budgets, fault analysis, and other common reliability engineering concepts.
- You have proven experience building and supporting large-scale, highly available, distributed, and fault-tolerant systems.
- You have solid experience with AWS services, including CloudWatch, CloudFormation, ECS, Lambda, RDS, DynamoDB, and more.
- With an SRE mindset, you apply software engineering to observing and operating production.
- You have software development experience with Python.
The soft skills you will demonstrate
- You are open-minded and have a very positive can-do attitude.
- You take initiative and have the ability to lead a subject from beginning to end.
- You have strong communication and interpersonal skills.
- You are comfortable with dealing with change and complexity.
- You are motivated by both functional and technical aspects of services.
- You have excellent problem-solving and analytical skills, as well as a strong attention to detail.
- You enjoy troubleshooting and finding the root cause of issues.
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