Support Engineer Sr

Location: Mexico

Work Location: onsite

Support Engineer Sr

• 5+ years of experience in application support, maintenance, or production support environments.
• Experience with Python using Django.
• Experience with C#/.NET applications and services.
• Knowledge of incident management, troubleshooting, root cause analysis, and problem resolution.
• Experience implementing minor application enhancements and changes based on business requirements.
• Ability to monitor and maintain application stability, performance, and availability.

• Basic experience with ColdFusion, particularly for back-end services.

• Manage the ongoing maintenance and support of business-critical IT applications.
• Implement minor application changes and enhancements based on customer needs and business requirements.
• Ensure application stability, availability, and optimal performance.
• Monitor system health and proactively identify opportunities for improvements and optimizations.
• Meet and maintain established KPIs related to system availability, incident resolution, and change implementation.
• Collaborate closely with development teams to implement fixes, improvements, and performance optimizations.

• English Advanced.

• Mexico - Any City (Hybrid or Remote).