Data Analyst – Digital Analytics

Federal Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation. 
• Must reside in and be able to perform work in the United States. 
• Must have lived in the United States for 3 of the last 5 years. 

Required Qualifications:

• Bachelor’s degree in data science, statistics, mathematics, public health, economics, or related quantitative field, 
• 8+ years' experience in data analysis, software/application development, business system analysis, or program integrity investigations. 
• Advanced proficiency with analytical software including Adobe Customer Journey Analytics, Python and/or R, to manipulate and analyze data and to build analytical models. 
• In-depth knowledge of statistics and algorithms used in predictive modeling, machine learning, and text analytics their appropriate use. 
• Experience with data engineering using SQL queries, Spark, and/or python and to extract and transform large volumes of data into a format suitable for analysis. 
• Experience using cloud-based services and resources (e.g., AWS, Azure, Google cloud). 

Preferred Qualifications:

• Advanced degree data science, statistics, mathematics, public health, economics, or related quantitative field. 
• Knowledge and experience in healthcare, especially healthcare plans and the Affordable Care Act 
• Knowledge of working in a team-based agile work environment with certification in the Scaled Agile Framework (SAFe) or the capacity to obtain certification. 
• Strong problem-solving skills with an emphasis on analytical product development in a business context, particularly with government-related data. 
• Excellent attention to detail and ability to maintain quality control for one’s own work or the work of others. 
• Excellent written and verbal communication skills for coordinating across teams and interacting with clients. 
• Ability to manage multiple projects efficiently and able to meet deadlines with time management and organizational skills. 
• Effective writing skills with the ability to communicate complex data in a simple, actionable way. 

Responsibilities:

• Develop and refine analytic solutions to model user behavior towards determining pain points and areas for improvement in website usability. 
• Leverage web analytics tools and techniques, querying large data sets, conduct advanced statistical analysis and translate results into insights to drive business actions. 
• Build tools to assess and monitor user interactions with the system for anomalies. Model and forecast website traffic for application support management. 
• Analyze user feedback using natural language processing and/or generative AI to assess user experiences.   
• Work with human center user experience researchers and designers and the project team evaluate findings and identify solutions in the system and interface design.  
• Prepare complete and accurate reports and documentation of objectives, methods, results and findings. 
• Formulate, implement, and manage an analytical roadmap for customer and web site analytics to ensure improvements and business objectives are achieved 

Benefits and Perks:

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with employer matching. Immediate vesting. 
• Vacation and sick leave. 
• Maternity and parental leave.  
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.  
• Monthly DoordashDashPass subscription. 
• Group discounts via LifeMart ADP