Head of operations- Product and Technology

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

Job Summary:

About Socure:  

Socure is the leading provider of digital identity verification and fraud solutions, harnessing machine learning and artificial intelligence to ensure trusted digital identity for online and in-person applications. We serve 2500+ clients across various industries, from fintech and banking to government and healthcare, offering solutions that secure the digital economy. At Socure, we are on a mission to verify 100% of good identities in real time while completely eliminating identity fraud.

Overview:

The Head of Operations for the Product & Technology Center of Excellence (COE) at Socure is a strategic leadership role responsible for driving operational efficiency, enabling cross-functional alignment, and ensuring that the Product and Technology teams deliver on business-critical goals. This role serves as the operational backbone of the COE, working closely with the CPO, CTO and other senior leaders to standardize processes, track performance, and implement strategic initiatives that support sustained growth and excellence.

Key Responsibilities:

• Strategic Partner to the CPO & CTO:Act as a key strategic partner to the CPO and CTO, providing insights, recommendations, and operational support to drive the COE’s priorities and initiatives. Support the CPO in preparing strategic materials for board of directors’ meetings and communicating with stakeholders.

• Goal Setting and Performance Tracking:Collaborate with Product and Technology leaders to set and track progress against goals and objectives. Identify areas that need additional resources or focus and work to address potential roadblocks.

• OKR Management:Oversee the management and alignment of OKRs (Objectives and Key Results) for the Product & Technology COE. Ensure that goals are coordinated with other COEs (e.g., Commercial, Finance) and drive accountability across teams.

• Product P&L and Financial Oversight Partner with Finance, Product heads, and senior executives to establish and track Product P&Ls. Provide insights into financial performance and align resource allocation with strategic priorities.

• Product Roadmap Transparency:Lead efforts to ensure transparency and visibility of the Product & Technology roadmap across the organization. Provide consistent updates on progress, priorities, and changes to the entire company.

• Budget Management:Manage the COE’s budget, working closely with the CPO, CTO, and Finance team to optimize resources and ensure alignment with business goals.

• Standardization of Product Development Processes:Standardize the product development life cycle across all product lines to ensure consistency, efficiency, and scalability. Implement best practices and drive continuous improvement in development methodologies.

• Cross-Functional Alignment:Drive operational alignment across the Product & Technology COE and other COEs. Facilitate communication and ensuring that   operational goals are met and initiatives are coordinated.

• Communication and Stakeholder Engagement: Establish and maintain communication channels to drive visibility and engagement across the Product & Technology COE. Organize All-Hands meetings, quarterly goals reviews, and regular updates to keep stakeholders informed.

• Organizational Transformation:Consult on organizational transformation initiatives to drive operational efficiency and manage change effectively within the Product & Technology COE.

• Project Management:Oversee complex, high-impact projects across the Product & Technology COE, ensuring they are delivered on time and within budget. Track project progress and remove obstacles to drive success.

• Business and Market Expertise: Develop a deep understanding of Socure’s products, technology ecosystem, competitive landscape, and industry trends. Leverage this knowledge to support strategic decision-making and to position the Product & Technology teams for long-term success

Qualifications:

• Proven experience in an operations leadership role, preferably within a product or technology organization.

• Deep understanding of product management, technology development, and business operations.

• Strong project management skills with experience in leading cross-functional teams and managing complex initiatives.

• Exceptional strategic thinking, problem-solving, and analytical skills.

• Financial acumen with experience in budgeting, managing P&Ls, and financial reporting.

• Excellent communication and interpersonal skills with the ability to influence and build strong relationships across functions.

Preferred Experience:

• 10+ years of experience in operations, product management, or a similar leadership role.

• Experience in a fast-paced, high-growth technology or software company.

• Track record of driving operational excellence and leading transformational initiatives.

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S

• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7

• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU

• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4

• Archives & Press Releases: https://learn.socure.com/about/press-release