Senior Project Manager

The Senior Project Manager possesses expertise in developing and implementing robust project management processes and systems. Not only will this position be responsible for reviewing & updating critical project documentation (e.g. project plans, timelines, budget and deliverables), ensuring alignment with scope and customer requirements; but this role will also involve developing and implementing comprehensive project management processes where none currently exist. Additionally, this position drives both internal and external meetings with project teams to discuss progress and project milestones, and are accountable for seeing any issues or roadblocks through to completion. The Senior Project Manager will regularly communicate with external and internal stakeholders as to the status of projects, seamlessly escalating issues cross functionally with other teams to drive towards resolution. This role is also responsible for identifying ways for consistent improvement within projects and making sure all projects are staffed appropriately.  

Who We Are

SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently.  The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the clients we service every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence. View more on our Awards & Accolades here! 

How You Will Make an Impact:

• Act as the main point of contact accountable to both the customer, and overall organization, for the success of implementation projects assigned.  
• Partner with the pre-sales team to define scope, goals, deliverables & outcomes in collaboration with senior management and stakeholders.
• Build out project management processes, systems, and documentation - applying Project Management principles and methodologies - where applicable.
• Develop detailed client facing project plans, schedules, and budgets to track progress and ensure adherence to timelines and financials.
• Run client kickoff meetings and all regular call cadences with set agendas and detailed follow ups and action based next steps.  
• Coordinate resources, both internal and external, to execute project tasks effectively and efficiently.
• Run critical account review calls for at risk implementations with executive stakeholders with clear asks and follow ups.  
• Monitor project progress and provide regular status updates to stakeholders, including at risk critical account reviews with executives, ensuring transparency and alignment throughout the project lifecycle.
• Define, complete & receive sign off internally and from customers on exit criteria for a successful implementation of the outcomes a customer purchased.  
• Foster a collaborative and supportive team environment, motivating team members to achieve project objectives and deliver high-quality results.

What You’ll Need to be Successful: 

• Ability to work 100% remotely.
• Minimum 5 years of demonstrating proficiency in project management methodologies, tools, and techniques, with the ability to effectively plan, execute, and monitor projects from initiation to completion.
• Experience working in SaaS is required. 
• Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels of the organization and tailor communication style to different audiences.
• Strong stakeholder management skills, including the ability to build and maintain positive relationships with customers, senior management, cross-functional teams, and external partners.
• Proficiency in identifying, assessing, and mitigating project risks, with experience developing risk management plans and implementing effective risk mitigation strategies.
• Experience collaborating with cross-functional teams, including product development, engineering, design, quality assurance, and customer success, to drive project success and achieve business objectives.
• Bachelor’s degree preferred; and minimum of 4-5 years of related experience.
• PMP Certification Required.