Description
IT Engineer
Location: Lusail, Qatar
Department: IT
🚀 Welcome to Your Next Adventure!
The IT Executive will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data. With over 3 years of experience in IT service support, the IT Executive will be responsible for providing technical assistance, advising on IT equipment upgrades, and staying current with technological advancements. The ideal candidate will play a key role in designing and implementing networks and will support the organization’s IT infrastructure through effective problem-solving and proactive actions.
🛠 What You’ll Get Your Hands On:
Technical Support & System Maintenance:
- Deliver Tier 1-2 support via phone, portal, and remote tools; maintain ≤ 10-min average first response and 90% SLA compliance.
- Perform root-cause analysis, build knowledge-base articles, and escalate complex issues to management.
- Install, modify, and perform minor repairs on computer hardware and software systems.
- Monitor hardware, software, and system performance metrics to ensure optimal operation.
- Update computer software and upgrade hardware and systems as required.
Infrastructure Design & Implementation:
- Assist in the design and implementation of networks, ensuring compatibility and performance.
- Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.
- Endpoint, server, and SaaS administration (Windows, macOS, O365/Google Workspace, basic scripting).
User Consultation & Training:
- Consult with users to determine appropriate hardware and software needs and assist in placing orders.
- Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.
System Testing & Compatibility:
- Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
- Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.
🧙♂️ The Magic You Bring
- Minimum of 3 years of experience in IT service support or a related role.
- Strong understanding of computer hardware, software systems, and IT service management.
- Experience with Jira Service Desk management for ticketing, as well as general knowledge of other essential tools such as Notion, Slack, Miro, etc.
- Experience in updating software, upgrading hardware, and systems.
- Proven ability to troubleshoot and resolve complex IT issues.
- Knowledge of network design and implementation.
- ITIL, Network+, MCSA, and CCNA certifications are advantageous.
- Excellent communication skills, with the ability to train and support users at all levels.
- Ability to work independently and as part of a technical team.
- Strong organizational skills and attention to detail.
✨ Bonus Points if You Have:
- [Not required, but needed for plus]
Inside Snoonu’s Universe:
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing:
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
The Quest We’re On:
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers:
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic at Snoonu:
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Beyond the Code: Giving Back Matters
We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
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