Description
Implementation Specialist/Technical Consultant
Team: Implementation
Location: Bozeman MT
Commitment: Full-time
Workplace Type: remote
The Opportunity:
We are seeking a highly motivated and experienced Technical Consultant to join our growing Professional Services team. In this role, you will be a critical partner to our customers and our AI engineers, project and help guide our customers through the successful implementation and adoption of the Quiq platform. You will leverage your technical expertise and consulting skills to transform customer requirements into tangible, working solutions that drive significant business value. You’ll configure the Quiq solution and integrate Quiq with common CRM platforms.
What You'll Do:
- Requirements Gathering & Documentation: Conduct engaging workshops with customers to thoroughly understand their business processes, technical requirements, and desired outcomes for their AI, chat and messaging initiatives. Translate these into detailed design specifications focused on integration of the workflow with the Quiq solution and other applications in the customer’s environment.
- Solution Configuration: Expertly configure the Quiq platform to align with customer requirements, including setting up messaging channels, routing rules, intelligent agent workflows, and integrations.
- Consultation & Best Practices: Provide strategic guidance and best practices to customers on optimizing their use of the Quiq platform for maximum impact on customer experience and operational efficiency.
- Training & Enablement: Develop and deliver comprehensive training sessions for various customer stakeholders, including administrators, contact center supervisors, and frontline agents, ensuring they are proficient in using and managing the Quiq application.
- Troubleshooting & Support: Act as a technical subject matter expert, assisting with troubleshooting and resolving implementation-related issues, escalating to product and engineering teams as needed.
- Relationship Building: Cultivate strong, trusted relationships with customer stakeholders, becoming their go-to expert for all things Quiq.
- Continuous Improvement: Contribute to the refinement of our professional services methodologies, tools, and best practices.
What You'll Bring:
- 5+ years of experience in a similar Technical Consultant, Solutions Architect, or Implementation Specialist role within a SaaS environment, specifically with contact center solutions designed for the largest B2C enterprises.
- Proven experience implementing and configuring complex customer service platforms.
- Direct experience with Salesforce Service Cloud implementations, experience in Omni and experience in enterprise deployments.
- Strong understanding of contact center operations and customer service best practices.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Demonstrated ability to lead customer workshops, gather requirements, and design effective solutions.
- A "can-do" attitude with a strong sense of ownership and accountability.
- Have a level of curiosity to understand business problems, process and architecture with the ability to architect solutions in the contact center.
- Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment.
- Technical aptitude and a curiosity for learning new technologies.
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
- Familiarity with AI Agents and how they work in a customer service environment.
- Deep understanding of how API’s and system level integration
Bonus Points If You Have:
- Experience with other CRM platforms (e.g., Zendesk, Microsoft Dynamics, Oracle Service Cloud, ServiceNow).
- Knowledge and familiarity with voice and messaging applications
Benefits and Perks:
- Market-competitive total compensation package
- 100% company paid family medical and 100% individual dental and vision insurance coverage
- Flexible, unlimited vacation policy
- Stock options
- Strong company culture
Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are at an early stage, immigration sponsorship is not available.
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say