Customer Reliability Engineer - Pipeline

Location: Pasadena, TX, us

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

No Sponsorship available for this position.

This position requires moderate travel; a company car will be provided.

The Customer Reliability/Pipeline Support Engineer requires heavy interacting with manufacturing/industrial customers; this engineer is a key customer-facing professional responsible for managing engineering review, troubleshooting efforts, technical discussions offering reliability improvement solutions and ensuring industrial customers are well trained with our products and services. This role serves as a key liaison between customers and internal teams to ensure exceptional field service support, equipment reliability improvement, technical alignment and customer satisfaction.

Responsibilities include but not limited to the following:

Facilitate all Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators

Participate in pipeline operator Root Cause Failure Analysis initiatives

Provide technical support for field commissioning efforts, equipment installation in field/pump shops and field troubleshooting support requests from pipeline operators

Assist local account management with I-Project and seal design projects per pipeline operator requests

Manage ServiceMax for pipeline operators utilizing our reliability software package

Compile KPI’s per various pipeline operator demand and customer engagement with focus on performance reliability, bad actor equipment lists, repair cycle times, etc.

Assist with facilitating pipeline operator training for Texas and Oklahoma pipeline operators. Training focuses on pipeline functional groups to include reliability engineering, maintenance and operations.

Qualifications

Bachelor’s degree in engineering required, Mechanical Engineering degree preferred.

Minimum 2 years of Engineering experience with customer interfacing preferred

Proficiency with Microsoft Office applications and skillset to learn internal John Crane engineering software

Ability to interpret technical documentation, blueprints, and product specifications.

Strong communication, relationship-building, and conflict-resolution skills.

Excellent analytical, organizational, and problem-solving abilities.

Ability to manage multiple priorities and work effectively across cross-functional teams.

Demonstrated leadership, mentoring, and collaboration capabilities.

Experience in working with culturally diverse stakeholders in a global organization is preferred.

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Additional Information

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)