Salesforce Solution Architect (Costa Rica) (México), or (Colombia)

Location: CR - Alajuela, Coyol

Time Type: Full time

Job Description

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.  

Are you interested in making a global impact?

The individual will be involved in delivering, operating and supporting the CRM projects and services. The IT Solution Architect is responsible for working closely with commercial teams and CRM development teams to deliver scalable and sustainable solutions. 

The individual will be a key contributor to the execution and vision of the IT Commercial strategy and roadmap for CRM. The position requires strong CRM design, implementation, and support experience in large multi-national instances of Salesforce.com.

What will you be doing?

• Work with commercial teams to capture business requirements, prioritize a development back-log and plan a delivery schedule for the business

• Design CRM solutions in areas such as Account Planning, Customers Segmentation, Territory Management, Pipeline Management, Opportunities Management, Customer Master Data, Marketing Automation and Service Cloud.

• Oversee solution architecture and design for CRM implementation, working in conjunction with technical architects to follow defined SDLC

• Evaluates and leverage CRM emerging technologies to support the company growth and strategy.

• Be a thought leader and drive innovation and adoption of CRM by providing valuable strategies and solutions

Location: Costa Rica, (CDMX, México), or (Bogotá, Colombia.)

What will you need to be successful?

• Education: Bachelor's Degree level or above in IT.

• Experience: 6- 8 years' experience in leading Salesforce design, build & deployment activities.

• Languages: Excellent communication skills, exceptional written, verbal and presentation skills to a diverse set of audiences, in English.

• Ability to understand and solve business and technology challenges related to the implementation of CRM technologies.

• Experience designing and delivering platform-based applications

• Experience in managing and deploying SaaS platforms.

• Experience leading agile delivery processes to guide development teams to deliver the desired business user stories

• Global lead responsible in governing  complex cross-functional/cross-platform solutions and ability to manage processes end-to-end

• Experience reviewing other architect's design plans to ensure design of scalable solutions that follow best practice. 

• Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization

• Experience in life sciences and/or medical device company preferred

Licenses/ Certifications:

• Salesforce.com Certified Sales/Service Consultant - Preferred

• Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer -Preferred

• Training/certification in ITIL, Agile, Project Management Preferred

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion and equity: Committed to Welcoming, Celebrating and Thriving, learn more about employee inclusion groups on our website (https://www.smith-nephew.com/)

Other reasons why you will love it here!

• Your future:  stock purchase program, referral bonus, subsidy in transport and food, recognition program.

• Work/Life Balance: Extra days off, birthday off, voluntary hours.

• Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave. 

• Flexibility: Hybrid work model (for more professional roles), flexible schedules.

• Training: Training program, unlimited learning.

• Extra perks: employees association, and more…