Manager, Solution Architecture- Remote, US

Team: Implementations

Location: Remote US

Commitment: Full Time

Workplace Type: remote

Responsibilities:

• Provide effective hands-on architecture leadership across strategic implementations, including participating as a lead architect when required, supporting delivery teams through architecture guidance, troubleshooting, office hours, and leading technical escalations and leading day-to-day management of the assigned architecture team.

• Advance Smile’s architecture practice by introducing AI-driven approaches, developing reusable playbooks and reference architectures, and promoting scalable patterns that improve delivery speed and solution quality.

• Lead, mentor and grow a diverse team of architects by clearly defining goals, objectives, responsibilities, competencies and development plans.

• Collaborate with cross-functional teams to support architecture design, scoping, planning, implementation, testing, documentation, and delivery to ensure solutions meet customer and business needs.

• Support the development and implementation of technical roadmaps and business cases.

• Participate in Smile architecture programs such as the Architecture Review Board (ARB) as a voting member.

• Conduct regular team 1:1s, performance reviews, and support hiring and onboarding of architects.

• Leverage deep understanding of Smile’s products and services to guide solution design and ensure they deliver meaningful value to customers. 

• Drive innovation by recommending technologies, improving processes, and supporting the development of new capabilities aligned with Smile’s product and architecture strategy.

• Develop best practices for the team and create goals and metrics to measure performance and maintain quality service and documentation within the team. 

• Accountable for ensuring all working hours are accurately reported in Netsuite on a daily or weekly basis.

Requirements:

8+ years of experience in solution architecture, software engineering, or enterprise platform delivery, including experience designing scalable enterprise systems. 

3+ years of people leadership or team management experience, including mentoring, performance management, and team development.

Strong experience with modern cloud-native architecture and deployment practices, including Kubernetes, Helm charts, and AWS-based infrastructure.

Experience working with distributed data platforms and messaging technologies such as Kafka or Pulsar.

Experience designing and troubleshooting data ingestion and processing pipelines, including ETL workflows, real-time processing, and large-scale data systems.

Strong understanding of healthcare interoperability standards, including FHIR, HL7 v2, and CDA.

Experience working with enterprise databases such as PostgreSQL, Oracle, or Aurora.

Excellent analytical, problem-solving, and decision-making skills with the ability to support complex technical implementations and escalations.

Strong communication and collaboration skills, with the ability to work effectively with engineering teams, product teams, and customers.

Experience with healthcare regulatory or payer interoperability initiatives (e.g., CMS APIs, Prior Authorization, Payer-to-Payer exchange, CCD workflows) is considered an asset.

Formal architecture certifications (e.g., TOGAF) are considered an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. 
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.