Product Data Analyst - Product Led Growth

At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.

Product Data Analyst 

• Lead with data: provide actionable insights & drive strategic product decisions … moving fast! 
• Experiment and innovate: design and interpret experiments that reveal hidden opportunities for product optimization. 
• Tell the whole story: determine what data we need across our product portfolio, leverage disparate sources, synthesize, and weave into a complete story of product experience. 

How you would fit into the team: 

We are looking for a curious and data-driven Product Data Analyst to join the Product Management team at SmartBear. In this role, you will partner closely with product managers across our portfolio — including the Product-Led Growth (PLG) team — to provide actionable insights, support experimentation, and enable data-informed decision making. This is a highly visible role that reports directly to the VP of Product Management, AI and Platform Services, and plays a critical part in shaping the future of SmartBear’s product strategy through data. 

What you’ll do: 

• Partner with product managers across multiple product lines to define and track KPIs that measure product engagement, user behavior, and business outcomes. 
• Generate actionable insights, leveraging tools such as Amplitude, Snowflake, and Tableau. 
• Design and analyze experiments to validate hypotheses and optimize user experiences. 
• Collaborate with engineering and data teams to ensure robust instrumentation and consistent event tracking across the SmartBear ecosystem. 
• Translate complex data sets into clear, compelling stories and recommendations for stakeholders at all levels. 
• Support strategic initiatives by uncovering trends, identifying opportunities, and influencing roadmaps across a multi-product environment. 

We’re looking for you if you have: 

• 3+ years of experience in product analytics, data science, or business intelligence, ideally within a growing SaaS or multi-product organization. 
• Hands-on experience with Amplitude or similar product analytics tooling, including creating complex dashboards and reports. 
• Success with event tracking & instrumentation: experience with event tracking schemas, instrumentation plans, and defining key events to monitor product usage. 
• A knack for visualization & reporting: familiarity with data visualization best practices and creating user-friendly dashboards. 
• SQL proficiency: working knowledge of SQL for querying and validating data. 
• Experimentation: experience collaborating with product teams to design and interpret A/B tests and other statistical analyses. 
• Collaboration & communication: strong communication and storytelling skills with the ability to influence cross-functional stakeholders. 

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place.  
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.  
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.  
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.