Medium Voltage Engineer (Central to Eastern U.S.)

Location: Remote

Department: Service

POSITION OVERVIEW

• The Medium Voltage Engineer is responsible for performing warranty repairs, technical support, and testing of internal SMA Medium Voltage products.
• This role supports customers through field work, remote troubleshooting, and collaboration with internal service, quality, and supplier teams while ensuring safe and compliant operation of medium and high voltage equipment.
• This is a field-based, remote role supporting customer sites primarily across the Central and Eastern United States. While initial focus may include Texas-based sites, the position is open to candidates located in the Midwest or East Coast who are able to support regional customer coverage through travel and remote engagement.

PRIMARY DUTIES / RESPONSIBILITIES

• Safely commission, troubleshoot, repair, and analyze medium voltage transformers and components in the field, via email, telephone, and on site visits
• Develop detailed knowledge of SMA medium voltage transformer products and associated SMA or third party accessories sold by SMA
• Maintain accurate inventory counts of spare parts provided by SMA
• Regularly work with high voltage DC, three phase power, high AC voltage, and related SMA product software and firmware
• Collaborate cross functionally with the Global Service Organization, Quality, and Suppliers to provide customers with Root Cause Analysis of failures
• Maintain clear and timely communication with customers regarding RCA status and resolution progress
• Maintain a high level of customer satisfaction while striving to reduce field service costs
• Perform maintenance activities in accordance with SMA product maintenance manuals on assigned customer sites
• Support customer contractual obligations related to service and maintenance
• Work weekends and or nights as required based on customer site requirements
• Perform other duties as required or assigned

REQUIRED TRAINING

• Bachelor’s degree in a technical field preferred, or equivalent relevant experience
• Basic Medium Voltage Diagnosis Testing Certification from an accredited facility preferred

REQUIRED PROFESSIONAL EXPERIENCE

• Minimum of five years of field experience working on medium voltage systems or components as an electrician, journeyman, or engineer
• Minimum of three years of experience in electrical, electronic, or network communications
• Minimum of three years of experience working directly with medium voltage equipment
• Prior experience performing cold weld patch repairs and field transformer repairs
• Experience with pad mounted transformers, medium voltage terminations, and switchgear operation preferred
• Prior experience in the solar energy industry strongly preferred

OTHER SPECIALIZED SKILLS

• Knowledge of solar and or alternative energy markets preferred
• Knowledge of the National Electric Code preferred
• Excellent verbal and written communication skills across all organizational levels including customers, integrators, and suppliers
• Proficiency in English, both written and verbal, required
• German and or Spanish language skills a plus
• Proficiency with Microsoft Office Suite including Word, PowerPoint, and Excel strongly preferred
• Strong analytical and problem solving skills
• Ability to safely work with medium and high voltage electricity
• Ability to work nonstandard business hours occasionally to support customer service contracts
• Ability to train others effectively in both field and classroom environments
• Ability and willingness to travel extensively within the United States and occasionally internationally

LANGUAGE REQUIREMENTS

• English proficiency required