Engineering Manager (m/f/d) - Customer Service Tech

Location: Munich, BY, de

Company Description

Job Description

Are you passionate about leading teams to shape the future of customer service for millions of SIXT customers worldwide? You will lead a dynamic team of software and AI engineers, owning the end-to-end systems powering the Customer Service Experience. Your expertise covers distributed microservice architectures on AWS, enterprise integrations, and AI-agent layers like automated complaint handling and conversational AI. Ready to drive innovation in Pullach close to Munich? Apply now and join Team Orange! 

YOUR ROLE AT SIXT

• You lead and grow a high-performing engineering team, coaching frontend, backend, and AI engineers to foster ownership, collaboration, and excellence
• You own the technical direction of distributed service architectures on AWS, guiding the team toward scalable, reliable, and observable systems powered by Java and Python
• You drive AI-powered customer service into production partnering with Data Science to translate prototypes into reliable, safe, and measurable agentic workflows
• You guarantee seamless end-to-end consistency across the customer journey, integrating Salesforce Service Cloud, telephony, AI agent capabilities, and human escalation paths
• You align stakeholders across divisions and collaborate with teams in Bangalore, Munich, and Lisbon to ensure smooth and scalable delivery

YOUR SKILLS MATTER

• Experience You bring proven experience in software engineering leadership managing complex architectures and production systems on AWS
• Know-how You have strong expertise in distributed system design, APIs, microservices, event-driven architectures, and cloud-native delivery
• Skills You are proficient in Java and Python backend engineering and familiar with AI/ML in production, including LLM agents and evaluation pipelines
• Motivation You champion operational excellence through SLOs, observability, on-call culture, and incident learning
• Team Spirit You collaborate naturally across functions and international teams, aligning engineers, architects, product owners, data scientists, and business stakeholders
• Soft Skills You think with a business and product mindset, communicating clearly with both technical and non-technical audiences

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!