Senior Engineering Manager

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.

We are seeking an Engineering Manager to lead a team of dedicated software engineers in our mission to deliver robust software solutions at scale. You’ll play a key role in delivering and operating software in a highly scalable, highly available and distributed cloud-based environment serving over 50,000 customers and processing 2 billion messages a year. You’re passionate about building high-performing teams, guiding, and coaching you team to develop skills, and processes to ensure software is continually shipped to our customers.

Leading a team of dedicated multidisciplinary engineers and QAs that own a core part of Sinch’s messaging platform. You’ll be responsible to meet the teams’ mission of delivering, maintaining and operating critical software that is highly robust, scalable, available and distributed in a cloud-based environment.

As a leader, you will support a team that writes code, manages the product and supports our customers. This team has a high impact throughout the organisation, and it is paramount that it meets our level of excellence. 

Tech stack: Python, Java, React. Other teams also use GO and Typescript. 

Key responsibilities:

• Empower the team to own, operate, scale and maintain their services.
• Ensure there a healthy balance of the team delivering new features and technical debt.
• Institute development best practices to ensure the team produces high quality, well architected and supportable code.
• Serve as the team’s Scrum Master, breaking down roadblocks as well as managing communications with stakeholders and dependent teams.
• Create a culture of continuous improvement through retrospection.
• Collaborate on roadmaps with Product Managers and your team to ensure the team has clear direction and priorities. 
• Leverage your people skills and commercial acumen to ensure that your team understand how their efforts impact the delivery of commercial products and provide estimates for delivery to your stakeholders.
• Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential. 
• Complete performance check-in’s collaborate with team members on their objectives and provide a clear path for progression through personal development plans.

The successful candidate will have solid software engineering experience with recent technical leadership/management responsibilities. Deep knowledge of at least one of the following languages, Python, Java, React. Proven experience with AWS or similar cloud platform providers and utilising infrastructure as code. Experience building, launching and running mission-critical, high-performing, distributed, fault tolerant systems. You demonstrate excellent communication skills and have the ability to influence both technical individual contributors and business stakeholders. You excel in a customer focused environment, ideally within a SaaS or subscription business.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.