Lead Solutions Consultant, Solutions Engineering

Our Strategic and High Potential Accounts represent the most vital customers for Sinch, contributing significantly to our revenue and providing the greatest opportunities for organic business growth through our engagement, commitment, and the quality of service offered. To enhance the Solutions Engineering team that drives innovative projects for these clients, we are hiring a Lead Solution Consultant within the Solutions Engineering group. This role, reporting to the Head of non-BAU Solutions, involves organizing and leading a team of Solutions Consultants to consistently deliver high-quality, product portfolio-driven solutions through technical interactions with our top customers and Sinch Product Management. Responsibilities include gathering customer requirements and determining the optimal practices to deliver reliable, scalable, and effective solutions. Additionally, the Lead Solutions Consultant will review internal development requirements and test solutions prior to customer launch to ensure that Sinch product deliverables function as intended and meet customer expectations. The Lead Solutions Consultant will also oversee the configuration of designed solutions utilizing the appropriate Sinch systems and software.

The Solutions Consultants, part of the Solutions Engineering organization, focus on the most critical non-business-as-usual (non-BAU) projects and engagements at Sinch. The Lead Solutions Consultant will play a crucial role in providing these non-BAU services in a consistent and predictable manner, employing a structured approach to work. Furthermore, the Lead Solution Consultant will mentor the Solutions Consultants and review the documentation that will ultimately be shared and approved by the customer.

In summary, this role represents both an extension and an evolution of the Solutions Consultant position, where the Lead Solutions Consultant will nurture and train new Sinchers to become independent Solutions Consultants through hands-on project involvement and coaching in a player/coach framework.

• Exceptional ability to oversee and advance both client-facing and internal discussions
• Outstanding written, verbal, and persuasive communication skills
• Familiarity with emerging cloud business models
• Understanding of both new and existing AI models (including LLMs and NLP models) and their applications (such as generative AI, intent classification, and sentiment analysis)
• Capable of effectively managing customer-facing technical conversations without prior knowledge of the customer's systems
• Ability to demonstrate thought leadership while quickly acquiring a comprehensive technical understanding of Sinch products (including event-driven architectures, webhook communications, REST APIs, various authentication methods, and JSON data payloads) in a rapidly changing marketplace
• Enthusiastic about teaching Solution Consultants and fostering a supportive environment that encourages a growth mindset
• Strong organizational skills, including meticulous attention to detail and the ability to multitask
• Robust analytical and problem-solving abilities combined with a ‘Customer First’ approach
• Proficient in reviewing designs and documentation from Solution Consultants to ensure that complex technical concepts are conveyed in an accessible manner appropriate for the audience
• Skilled in providing input to Sinch product roadmaps and translating specific account requirements to Product Management, as appropriate
• A desire to embody and represent the values, culture, and mission of Sinch, which are the foundation of our identity
• A strong sense of personal accountability in decision-making processes
• Capability to formulate and communicate a vision, and drive teams towards its realization
• Expertise in developing impactful messaging and demonstrations for both internal and external executive stakeholders
• Over 5 years of experience building robust relationships as a trusted advisor with VP and C-level decision makers in large, complex customer accounts
• Previous experience in the mobile industry, telephony services, or mobile multichannel communications (such as A2P SMS, MMS, RCS, or OTT) is a plus
• Bachelor's Degree in a relevant field of study or equivalent professional experience
• Willingness to travel and visit client sites as required (0-25% travel expected)
• High energy, a positive attitude, and an enjoyment of working in a fast-paced team setting

Responsibilities

• Responsible for leading and conducting customer-facing needs assessment and requirement gathering meetings
• Collaborate with the Account Teams in providing technical, product and market expertise
• Act as the trusted advisor for Sinch current and emerging solutions within accounts and identify and drive business development opportunities for Sinch alongside the Account Teams
• Coordinate internally with the appropriate Account Managers, Product Managers, and Development teams to ensure customer requirements area appropriately conveyed, prioritized in a data driven manner and delivered in a consistent, well-documented format
• Ensure we are embedded within the clients in building strong relationships through innovation
• Work with the assigned Project Manager to ensure all requirements are documented, agreed and delivered
• Prioritize to meet and exceed clients’ needs in a way that matches Sinch product leadership declared roadmaps and timelines
• Work with third parties/vendors where applicable 

Additional Responsibilities as Lead Solutions Consultant

• Responsible for guiding and coaching Solution Consultants through the needs assessment and requirement gathering process
• Monitor Solution Consultants’ inflight collaborations with the Account Teams and providing guidance and support where needed
• Participate and provide guidance in the interview and vetting processes as we grow the team of Solutions Consultants
• Conduct ongoing performance assessments for individual Solutions Consultants
• Identify and recommend training for individual Solutions Consultants
• Attending critical milestone meetings, when possible, to support the assigned Solutions Consultant and remain operationally aware of project progress.
• Advise Solutions Engineering teams as to assigning Solutions Consultants to new projects

Our Hiring Process 

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!